Queen's Hospital Reviews Summary

Facilities and Cleanliness

Pros:

• "Almost all facilities for patients in every field."
• "One of the clean hospital in East London."
• "Cleanliness was excellent."
• "Very well run hospital filled with lovely nurses, receptionists and doctors."
• "Early pregnancy unit is good! very good!"
• "Children’s Impatient clinic is good too, they offered me a soft bed as I had just given birth and was claustrophobic they gave me a big room with window."
• "The very large car parks are normally overrun with vehicles, where even the double yellow lines are covered in cars."

Cons:

• "First of all this hospital is very dirty, wherever you go there is a high risk of infection."
• "Toilets were covered in faeces and had not been cleaned for hours."
• "All the towels and dirty linen are left on bathroom all day, causing an infection risk to other patients."
• "The disadvantage is that a lot of areas have no windows."
• "Maternity units don’t have any window."
• "Watch out the car park at this Hospital is a SCAM!"
• "Carpark capacity not large enough to accommodate visitors."

Staff and Service

Pros:

• "Staff were helpful, polite and efficient."
• "The service and level of care delivered by Teresa Faulkner was absolutely brilliant, not only did she show true dedication for her job and went the extra mile but she also made sure we were listened to."
• "All the consultant, surgeons, theatre staff, anaesthetic staff and nurses on ward were excellent."
• "The staff and doctors were lovely, attentive and professional."
• "I found all the health team to be cheerful, helpful, knowledgeable."
• "The treatment he received was 1st class. Caring and thorough."
• "For such a traumatic experience I can honestly say each and every midwife, nurse, doctor, anaesthetist etc that crossed her path in the labour ward went above and beyond for her, cared for her and showed her complete support and kindness throughout the entire experience."

Cons:

• "You show the receptionist or accessors but they don't care and ignore as they just are robotic and ensure you wait 4-5hrs to be treated."
• "The nurses that call names don’t even bother to come all the way out to call names they stay next to the doors and call which is so unprofessional."
• "Patients are dying with pain they doesn’t even care."
• "The most terrible hospital, please don't go there. The staff has no idea about anything."
• "Pure incompetence - staff told my mother that it’s 'UNLIKELY' so they refused to run any scans."
• "The staff at this hospital are completely incompetent I don’t even know how this shambles of a place is still going."
• "Some of the staff here are friendly, I don’t want to tarnish everyone with the same brush, but I have to say that some are absolutely disgusting and should not be in this field of work."

Waiting Times and Efficiency

Pros:

• "Very good experience! 2 weeks ago we visited A&E because our son broke his foot and despite doctors and staff being really super busy that night - x-ray, plaster, consultation were done in less than 3 hours."
• "Broke my wrist new years eve and went to Queens new years day. I expected to be waiting a minimum of 6 hours but was in and out in less than 2."
• "Great care from urgent injuries centre, really friendly staff."
• "Visited this hospital with a friend. First impressions were absolutely great, it was very clean, well looked after and staff were kind and patient."
• "Thank you to the ambulance crew and staff at the kids a&e. My 1.5yr old was seen quickly and checked up on several times."
• "This was very good as quick. The doctor reassured us constantly. Waiting time Wasn’t that long."
• "My seven year old daughter was seen very quickly."