Address: Dudley Rd, Birmingham, B18 7QH, United Kingdom
Phone: +441215531831
Rating: 3.2
based on 323 reviews.
Staff Attitude
Pros:
"The staff is good and caring."
"The care my son received was above and beyond."
"The nurses, x-ray department, porters, CT are lovely, fantastic beside manners, can't fault them."
"The staff in the A & E department were fantastic. They treated me with great kindness whilst remaining skilful and professional."
"Every member of staff from car park assistant to doctor was so helpful."
"The staff on ward D25 where kind professional and very caring from the domestic staff to the nurses, the wonderful anesthetic guys and surgeons and everyone in between."
"All the nurses and surgeons were so nice and friendly, informing me every step of the way."
Cons:
"Absolutely vile staff!"
"The worst staff I ever seen, they were really racists."
"Staff only called patients once in the waiting area if you miss your name you have to knock the door and staff were rude about it."
"The doctor was rude, arrogant and was sitting and chatting with other staff while we, the patients waited patiently to be seen."
"The nurses in the ward that I was moved too were so rude towards me."
"Staffs behaviour is disgusting so rude towards u!"
"The staff was very rude towards me for not having the vaccine."
Facilities and Cleanliness
Pros:
"Great facilities from start to end."
"The wards were clean, and Covid safety measures were in place."
"The birthing centres are fantastic facilities with everything we needed and more."
"The main hospital functions well and is clean, bearing in mind it was built in the 1800."
"The ward was spotlessly clean also."
"Hot and cold food and drinks are available."
"They are public restrooms to use also for disabled people they are separate bathrooms places often clean and tidy."
Cons:
"This place is very run down and outdated."
"It’s dirty and unclean."
"Hospital itself needs a deep clean. Not sanitary at all."
"The room my daughter is in is filthy."
"the hospital isn't the cleanest of places either."
"The toilets are disgusting. There was sick on the waiting room floor."
"This hospital is filthy."
Patient Care and Experience
Pros:
"The care from the midwives and doctors was incredible at every stage."
"I was scared they reassured me, Vanessa held my hand."
"Whilst waiting to be treated I enjoyed an excellent cup of coffee and a superb sandwich from the machines in the waiting area."
"Everyone was so friendly and lovely and genuinely cared."
"The staff were fantastic - I was on a drip within 30 mins, and they quickly managed my pain and nausea."
"The Gynaecological team could not have been any better."
"After attending the surgical day unit today I can honestly say from the time I arrived to the time I left I couldn't have had better treatment."
Cons:
"Please dont trust the doctors i urge you to use your own instincts."
"Been here just over 5 hours and no one has seen this 71-year-old patient."
"Its hard to rest in there as the nurses are loud up to 3am."
"I went to incharge of nurse and i told her i cant feel well and i vomited again and again and she replied go back ur home."
"Didn't treat my dad very well he had all sorts of infections just left him to get worser."
"Terrible experience. No empathy or compassion during a difficult time.left me in a waiting room for over an hour with no updates."
"Very bad care provided. Sat and waited 3 hours not knowing they left us waiting in the wrong department!"
Accessibility and Convenience
Pros:
"Visiting the A/E Eye clinic with my wife who had been sent by her doctor. Though there was a queue at the reception she was dealt with quite quickly."
"It's probably best to have some kind of appointment, even if you're just visiting A&E."
"Plenty of parking if visiting and price is ok too."
"Seen very promptly last night after a fall, straight into X-ray, and soon after to doctor’s review."
"I was in accident and emergency couldn't believe how quickly i was seen."
"Today I went to A&E and I received quick & good service."
"The reception was so kind and had a welcoming attitude."
Cons:
"There is a multistorey car park available but this is not signposted very well."
"First off the signage of the hospital is garbage."
"One lift broken, escalator not working and at the of all that only a vending machine with disgusting tea."
"No confidentiality whatsoever they shout ‘why you here’? & asks personal information which everyone in the hospital corridor can hear!"
"No one seemed to know where the pain management department was."
"This place is massive, it doesn't look that big, there are so many different buildings it is very confusing."
"The best thing about this hospital is the carpark, no matter what section of the hospital you have to get to, there is only 1 massive carpark."