Carr Mill Reviews Summary

Food Quality

Pros:

• "Food was amazing, couldn't fault it at all."
• "The food was really nice, cooked to perfection."
• "Lovely food (the tib eye was perfect), great deserts."
• "The food was hot and very tasty, although it was busy the staff were very helpful and friendly."
• "Fantastic food and really good value, try the signature rib eye, cooked to absolute perfection and a decent size."
• "Food came out super quick and was lovely."
• "Always enjoy the service and food."

Cons:

• "The mixed grill was a bit of a let down though, it must have been a bad cut of the steak as very tough & chewy even being medium/rare."
• "The food was edible but not good."
• "Food was poor, came out and the nachos were stale and not very nice."
• "Food was average. Did not come out as it should have done."
• "The gammon wasn’t sizzling as states on menu, the chips served with these they was cold."
• "The fish was dry."
• "Ordered a signature stack burger and was aweful... burnt and dry."

Service

Pros:

• "Service excellent when the other guy went 5 stars."
• "Service was good from the member of staff that took our at the bar was amazing and went above and beyond."
• "Our drinks and meals arrived in good time, the meals was delicious."
• "Service is quick once you have ordered."
• "Service was next to none, some how they knew what you wanted before you even asked! So helpful."
• "The service was very good and the staff friendly."
• "Excellent place very busy but was served within 15 minutes for food can't complain about anything the staff was very helpful."

Cons:

• "Staff extremely rude all night."
• "Terrible service. Extremely small portions. Five small pieces of chicken. Felt like everything was too much trouble."
• "Table service was dreadful ! We were kept waiting 45 minutes before even getting a drink and then we had to insist."
• "Really disappointed with the service at the Carr Mill today. The pub wasn't too busy, yet drinks took 30 minutes to come out, the same time as our meals."
• "Service was slow and not great."
• "Service poor ordered 5 desserts. 3 arrived 15 mins later had to go and ask for other 2."
• "Service behind the bar very slow only one girl serving as other staff were lounging around on the seats in the corner!!"

Atmosphere & Cleanliness

Pros:

• "The new beer garden is huge and very comfortable."
• "Very calm and relaxed atmosphere! food was lovely and hot..so don't listen to the reviews."
• "It's just a wonderful place and the rear of the building is amazing."
• "We liked the interior surroundings, and the view outside overlooking the folk playing bowls on the very well kept bowling green was very pleasant on a lovely sunny day :-)"
• "The 'Beer Garden' is........... Well I'd almost say something like 'Epic'"
• "Toilets was also nice and clean."
• "Place was clean."

Cons:

• "The inside if the pub is a bit tired looking, a bit old fashioned."
• "Table was really dirty. Not acceptable, especially with Covid."
• "Baby's highchair was dirty and very rickety."
• "The table was sticky and not very clean."
• "There was lots of tables full of food just left. Staff just walked past them."
• "First choice, table dirty so moved to other table."
• "No menus available, asked at the bar, received 4 dripping with water."

Staff Attitude

Pros:

• "5 stars for Samantha, 3 stars for the rest of the staff."
• "Staff were good and attentive also."
• "Nice staff who were very pleasant and helpful."
• "Great service sophie and Elenor are polite and well mannered girls and didn’t hesitate to do anything we asked all night."
• "The staff were great though, very funny and very quick."
• "Also the staff are lovely and polite especially Natasha always talk to us and is always welcoming and polite."
• "Very pleasant members of staff."

Cons:

• "Continued to be confrontational and made a comment about my friends weight."
• "Just can’t get over how miserable and ignorant staff are."
• "Really rude staff. No manners."
• "The feel of this place has gone down hill in recent weeks."
• "Staff not trained & dressed appropriately, no aprons etc, plus shouting over people eating about various areas that needed cleaning."
• "Bit disappointed with the service tonight. Staff don't look to happy. Food took about an hour."
• "Staff short of manners."