Hartwood Hall - Pub & Grill Reviews Summary

Food Quality

Pros:

• "The meals were to die for, the staff very attentive & helpful."
• "Cauliflower cheese was good so that's bumped it up a star."
• "Excellent food and choice, very friendly staff, and rooms I couldn't fault."
• "Fish was absolutely incredible, I'd go back again just for that."
• "Festive menu - great value for money. Food very good. Steak cooked to perfection."
• "Veggie kebab with a lovely side mint sauce and mac n cheese well presented."
• "Food was cooked to perfection, service swift and staff friendly and efficient."
• "Had a gorgeous breakfast (full English), the Hartwood is a lovely clean and relaxing eaterie."

Cons:

• "Food was cold. Really disappointed as have previously enjoyed a roast dinner here."
• "The pig in blanket was an actual sausage with no bacon on, so just a sausage."
• "Avoid avoid avoid!!! Ordered the chicken platter starter, half of the chicken was frier burnt."
• "Food was mediocre at best, though some aspects were dreadful. Cold congealed mushrooms, a steak which was overcooked."
• "Attended Xmas dinner for 22 service veterans. Xmas dinner was a plate of poorly cooked frozen food."
• "Food is a very basic menu. The Sunday lunch was spoilt by carrots like bricks."
• "Ordered the chicken platter starter, half of the chicken was frier burnt either overcooked or oil too hot."
• "Not eaten here really since botany Bay closed. We both ordered lightly battered fish, however that's not what we got, there was more batter than fish!"

Service Quality

Pros:

• "The staff very attentive & helpful."
• "Service was good I would not go out of my way to go here but it was acceptable."
• "Lovely place. Nice interior, staff are great, prices are reasonable."
• "Staff are friendly and they attend to you really quick."
• "Very clean and tidy as well as being nice and cosy."
• "Great accommodation, clean tidy. Quiet room on the 1st floor. Friendly staff."
• "Absolutely faultless, service was spot on very polite staff with beautiful manners."
• "Staff are so warm and friendly, it's such a pleasure to be made so welcome."

Cons:

• "Waited to be greeted, but it didn't happen, the greeter was too bust chatting so we had to find our own table."
• "Avoid avoid avoid!!! No check backs for starter or main and the place was dirty, glasses left on tablets."
• "Called in at lunchtime, on Saturday for the first time in years. Only 5 people in the place. The staff were friendly and attentive."
• "Service was a bit hap hazard tonight, due to 2 people not turning in."
• "Service a bit slow but due to a couple of group parties I think, which also meant it was quite noisy."
• "Let down by long wait and poor bar service. No greeting or apology for being kept waiting at an empty bar."
• "Extremely disappointed. My wife, my hungry 3 year old and I popped in for some lunch after a busy morning at Astley Park."
• "Shocking aweful service. The staff weren't in the least bit interested."

Ambiance and Decor

Pros:

• "The decor was very well done. We'd definitely go there again AAA+."
• "Lovely place. Nice interior, staff are great, prices are reasonable."
• "Very nice pub close to the motorway. Separate eating and drinking areas and we enjoyed our dinner with some quiet."
• "Great ambience and good food. Staff are friendly."
• "Haven't been for years, very nice decor, great atmosphere, food excellent value and piping hot."
• "First time visiting here today and we were not disappointed! Food was cooked to perfection, a comfy, spotlessly clean environment with a great vibe!"
• "Such a beautiful venue, really modern and clean, the staff was great."
• "This is a nice pub inside and out. Meals are expertly prepared in a timely fashion and the staff are friendly and polite."

Cons:

• "The pub has been revamped and looks very nice inside. Food was great too. Will be returning soon."
• "Attended the new Goodwins aka hartwood hall last week with my family to celebrate my birthday. The decor is lovely but not at all family friendly."
• "Previously “The Hartwood” selling 2 meals for £10 and similar fare, its been completely refurbished as Goodwin’s."
• "This restaurant has amazing staff who are kind, attentive and efficient. The menu is varied enough and there is a great choice of drinks."
• "Nice uplift in decor to blue theme makes it look lighter and feels more spacious."
• "Stayed overnight in a nice refurbished room. Lauren booked us in without any issues, this was very good as we were early but she was happy to help."
• "The refurb on this establishment is a massive improvement and has refreshed the whole place."
• "The food is pretty good too - especially the lunchtime menu which has some very reasonably priced options."

Value for Money

Pros:

• "Value for money I would say. Drinks are a bit expensive but food is worth it."
• "Really nice meal at a reasonable price."
• "There is a good range of food and drink on the menu at very reasonable prices!"
• "Festive menu - great value for money."
• "Previously “The Hartwood” selling 2 meals for £10 and similar fare, its been completely refurbished as Goodwin’s."
• "Our stay at Hartwood Hall could not be improved on. Everything first class from accommodation, restaurant and customer service."
• "Meals are expertly prepared in a timely fashion and the staff are friendly and polite."
• "Can't rate this place enough, great food, great drinks and superb service."

Cons:

• "Food was mediocre at best, though some aspects were dreadful. £150 for a very uninspiring meal for 4."
• "Attended Xmas dinner for 22 service veterans. Xmas dinner was a plate of poorly cooked frozen food."
• "Ordered the chicken platter starter, half of the chicken was frier burnt either overcooked or oil too hot."
• "We both ordered lightly battered fish, however that's not what we got, there was more batter than fish!"
• "My friend had the mac and cheese with crisy bacon on top (at an extra charge). The portion was small."
• "I think it should be re-marketed as a gravy pie!"
• "Really good service by staff, good menu, slightly more expensive than other pubs even for the same meal."
• "The food was lovely and reasonably priced and they have a kids station with a section of games and colouring to keep them entertained."