Shahi Masala Reviews Summary

Food Quality

Pros:

• "The flavours of our curries were amazingly delicious and authentic."
• "The food was superb and we try a lot of Indian restaurants whilst travelling around the country."
• "The food is always amazing, the staff are lovely, the service is great, nice and clean!"
• "Butter chicken, chicken tikka masala and fish curry were very tasty."
• "Chicken samosas were some of the best I've ever had! Masala fish was moist and tasty."
• "The mixed grill... delicious."
• "The chicken tikka starter was delicious - full of flavour and cooked really well."

Cons:

• "Sag aloo (no browned potatoes with fresh spinach) 2 baby boiled potatoes in frozen spinach that was then puréed into green sludge."
• "They served us old cooked curry and refused to accept it."
• "The food arrived and was not spiced as requested."
• "The curry’s were very poor and very bland, butter chicken was not nice in the slightest."
• "The food apart from being far from authentic, was a complete let down."
• "The chicken was such poor quality it was inedible."
• "The butter chicken was disappointing."

Service

Pros:

• "Outstanding service, comprehensive COVID-secure procedures, a pleasant environment, and lovely food."
• "Staff were really friendly, food was tasty and the price is very reasonable."
• "The staff in this restaurant really went the extra mile to provide a 5 star service."
• "Service was friendly, quick and efficient."
• "The staff were very helpful and had no problem providing for our request of King prawn pakora that was not on the menu and it was very good!"
• "The service was quick and mahroof was friendly and ensured everything was to our satisfaction."
• "Service very good and attentive."

Cons:

• "Even the manager displayed very little efforts to accommodate my mandatory prayer in a quiet, secluded area."
• "The staff is so rude. Doesn't have manners at all."
• "Poor Service!, I arrived At 7 pm and was shown a table to sit. Drinks and food order was taken after 15 mins. Drinks did not come till 745 and food came late ard 800pm."
• "Service a bit hectic with most waiters fine but seemed a little stressed when bringing orders out."
• "Poor quality food overbearing service (they stand and watch you eat)."
• "Terrible service. Would help out others that came way after us."
• "The waiter serving was extremely rude and sarcastic and ruined our evening."

Ambience

Pros:

• "Very cosy restaurant, food was delicious."
• "Good ambiance."
• "Loved the atmosphere with fans chatting all round."
• "The place itself very nice decor."
• "Nice ambience."
• "The restaurant was very spacious."
• "There was nice Bollywood music playing and it was an evening to remember."

Cons:

• "Very dated decor with a musty smell."
• "The restaurant would benefit from a refresh in terms of interior design, it looked a bit outdated."
• "Ambience is average and vibes are a little less than average."
• "It was extremely noisy and warm."
• "If you like to eat in complete silence with no atmosphere then this is the place to go."
• "Decor is dated."
• "However, I wasn't happy at having to listen to a huge argument taking place in the kitchen between staff members."

Value for Money

Pros:

• "Portions are smaller then other restaurants I have been to but the quality makes it up."
• "The price is very reasonable."
• "The food is excellent value and if you like a pitcher of Lager look no further."
• "The price was also very reasonable."
• "Both the food and the drinks were reasonable in price."
• "The overall service and value for money was excellent! 10/10 would definitely recommend."
• "Quantity-wise, we had more food than we had expected so the price of our order was pretty reasonable."

Cons:

• "The food is great in taste, but quantity is way too little for the price."
• "Quantity of food is less. Not worth the price."
• "The price is very high for a food which is very bad in taste."
• "£76 for the 3 of us with starters and drinks!"
• "The food is overpriced, poor in quality and small in portion."
• "Very very very expensive and didn't even get offered a complimentary shot at the end."
• "£13 dish before sundries etc is on the high side, and overall cost definitely doesn’t reflect the food/service quality."