The Istanbul Kitchen Reviews Summary

Category: Turkish restaurant

Address: 48 Winchcombe St, Cheltenham, GL52 2ND, United Kingdom

Phone: +441242222277

Rating: 4.6
based on 142 reviews.

Staff and Service

Pros:

  • "The staff was friendly and attentive, making us feel welcome from the moment we walked in."
  • "The restaurant was very clean, the staff was polite and very professional all the time."
  • "Service is very good."
  • "Our servers were great - they asked our party if we wanted to move to a nicer, window seat."
  • "Fabulous every time! Thank you for looking after us so well."
  • "Staff are warm and welcoming. Clean and authentic looking restaurant."
  • "Service was great, the staff were very friendly, attentive and helpful."
  • "Amazing food, Amazing staff. Never had a bad dinner or bad service."

Cons:

  • "Good quality food from the kitchen but delivery is often slow and so it's cold when it arrives."
  • "By far the worst Turkish restaurant I’ve been to. Service was not bad but could improve."
  • "The service was a bit chaotic, with drinks delayed and dishes forgotten."
  • "Had dinner tonight, good size portions but very poor customer service."
  • "We had a meal here a couple of days ago and it was excellent, we had lamb kofte and chicken guvech."

Food Quality and Taste

Pros:

  • "The food, for the most part, was delicious and satisfying."
  • "The food did come very fast and it was delicious, with fresh ingredients, very well cooked and a great taste."
  • "We were pleasantly surprised by the deliciousness of the food served here."
  • "My favorite restaurant in Gloucestershire! Everything I ate was delicious."
  • "Oh my gosh lamb liver in chef's special was yummy."
  • "I ordered the moussaka which was amazing and very filling!"
  • "Great food!! Great atmosphere!! Nice portions :)!!"
  • "Fabulous every time! My dad's new favourite place."

Cons:

  • "Small portions very overpriced and not very authentic."
  • "The Kanat wings were basically from domino’s, really no better flavour."
  • "Rather disappointing. Skin on fries served with no skin whatsoever! Why is it even on the menu as skin on fries?"
  • "The lamb shank just falls off the bone and is delicious. Everything else was also excellent."
  • "The decor was fantastic and the service was attentive and helpful. The selection of dishes was very good."

Portion Sizes and Pricing

Pros:

  • "Portion sizes were quite generous, and we left the restaurant with satisfied appetites."
  • "The portions they are great for the price and quality."
  • "Food portions are also big here. One of the best Turkish restaurants in West/South-west UK."
  • "Portion sizes were perfect, didn't need dessert but had it anyway as all looked delicious."
  • "The food was fresh, tasty and the portion sizes were very good."
  • "The portions were really generous and all the dishes really flavourful."
  • "The food is delicious, the service excellent and the prices superb."
  • "Food was amazing an the service was excellent the restaurant was spotless."

Cons:

  • "However, the only drawback was the pricing. We found the menu to be a bit on the expensive side."
  • "Good quality food from the kitchen but a bit too expensive in my opinion."
  • "Small portions very overpriced and not very authentic."
  • "Good food but one of the most expensive restaurants in the country. Be prepared to pay ££££££ for little food."
  • "The pricing of the food they serve, is OUTRAGEOUS. Poor service by the staff."

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