Address: Benneworth Close, Hucknall, Nottingham NG15 6EL, United Kingdom
Phone: +441159640827
Rating: 4.0
based on 189 reviews.
Customer Service
Pros:
"They responded to my email on a Sunday requesting a little more info and by Monday morning the issue was resolved with a very satisfactory outcome."
"Straight through on the phone to a very helpful lady, who quickly answered my questions."
"The lady I spoke to (Dianne) was very apologetic and helpful."
"The staff there are very professional, friendly and helpful."
"Price and Buckland have always been brilliant for ordering our grandsons school uniform website easy to use Tracking service is good to have and always deliver on time If I have never been sure about ordering the friendly customer service have always been more than helpful I would definitely recommend for school uniform it takes the stress from having to go shopping 👌🏻"
"Our College gets an excellent service from Price and Buckland, they have been providing our uniforms for several years and parents and students are happy with the service."
"Very high quality customer services."
Cons:
"I spent 45 minutes on the telephone on hold to be greeted by a fairly polite but obviously tired sounding and overworked employee."
"Rang customer service nothing they will do."
"People working in customer service respond to emails brazenly .. I do not recommend."
"Price & Buckland are refusing to assist and are satisfied it was delivered albeit not to me, a minor detail!"
"The online shopping is an absolute nightmare, do not recognise my login details I have used many times in the past nor letting me create a new account."
"They have a 'computer says no' attitude."
"The staff on the phone are rude and of course I can't add to my order or even cancel my order."
Delivery & Order Processing
Pros:
"First delivery arrived in good time, even with one item out of stock, the order still arrived before the expected date!"
"Delivery was very quick and we are delighted with my daughters well fitting, high quality uniform!"
"Despite saying it could be delayed, it arrived in a week."
"Order and delivery were quick and easy to process and was notified of any changes to delivery."
"The order was correct and well packaged and the clothing looks like very good quality."
"It arrived 2 days later. Fantastic service."
"The delivery was within the same week as the order and when I returned the items that were too big the refund was quick enough for my daughter to still make it to her first week of school with a full uniform on."
Cons:
"Ordered 3 times from this company. My first item came through ok but second and third time my order came over 15 working days."
"I am still waiting for my child's uniform and it's been two weeks."
"We had to chase our order as it hadn't arrived after 2 weeks, I believe they forgot to process the order... Quick communication once you contact them, extremely poor delivery service as our son started his school year without the correct uniform, all through this company..."
"Terrible service. After ordering school uniform and only receiving half the order I contacted them for an update and was told remainder of order was processing."
"Waited weeks for the clothes, and have been waiting weeks for a refund, do not reply to emails, and phone number does not work."
"I ordered before the deadline and yet my son still won't have a school jumper before his first day of school."
"Placed order mid August, school starts tomorrow, no sign of the uniform."
Product Quality
Pros:
"Sizes are good so fits well & it's quality material so nice and comfortable."
"The quality of there clothing is amazing it’s worth the wait."
"They were very reasonable prices and very high quality, carefully packed."
"I have washed and dried the items a couple of times, no shrinkage or colour fade and no ironing required!"
"Great quality school uniform."
"The uniform was true to size and looks of decent quality."
"The quality of the uniforms is first class."
Cons:
"This uniform is vastly overpriced."
"However the trouser sizing is crazy comes up 4 inches bigger than stated and wrong leg length sent."
"The material also is not very good."
"Now i had to replace that blazer the new one boys one the flaps at the back are half way sewn up."
"The jumpers and cardigans are not fit for purpose have bought 3 all washed once and shrunk so bad at a 30oC wash low temp tumble."
"After 1 wash I noticed a 2cm slash in the material maybe the washing machines did it but it's not worth the hassle."
"The school blazers fall lining rips in side after few wears school send it you replace the lining and same things happened again."
Website & User Experience
Pros:
"Price and Buckland website is easy to use, has great size guides and labels the uniform items that are essential."
"The website is easy to navigate and safe."
"Easy to use web ordering and first class customer service!"
"Very easy to to use website for busy parents who just want to order uniform stress free with clear sizing guides."
"Easy to order and quick delivery, love the quality of the clothes :)"
Cons:
"The web site is a disaster, parents should create few accounts to buy uniform for few children in the same family."
"The online shopping is an absolute nightmare, do not recognise my login details I have used many times in the past nor letting me create a new account."
"Terrible website and user experience."
"Ordering is somewhat clunky, upon my child changing schools, to another one that uses Price and Buckland, I was unable to change the school on the website and had to sign up with a new email address in order to be able to order uniform."
"I tried to call them on the number listed, but they just keep cutting the phone after I press the options or if I just hold on the line."