Stoneacre Nottingham Reviews Summary

Customer Service

Pros:

• "The employees I met with; Leigh, Ed, Matt and Sophie had an outstanding level of customer service!"
• "Sam was excellent throughout the whole process."
• "Great service from James all the way through from initial contact to taking delivery less than two weeks later."
• "A big thankyou to Sam and the team for an excellent service, very thorough and professional."
• "I would especially like to thank James for going above and beyond to get me the exact car I wanted."
• "Thanks to Chris in the parts department for the excellent customer service we received when ordering a spare part."
• "Customer service excellent. Polite pleasant helpful in every way."

Cons:

• "Extremely disappointed."
• "Absolutely hopeless service."
• "The customer service is absolutely appalling! Numerous emails go ignored."
• "Impressive lack of communication."
• "PLEASE BE AWARE OF THIS SCAMMING GARAGE VERY UNPROFESSIONAL AND UNFAIR."
• "Staff were rude and arrogant to not only me but other customers."
• "Worst customer service ever received."

Vehicle Purchase & Delivery

Pros:

• "Brilliant service in getting me a new Fiat car."
• "The most straightforward and pleasurable experience I’ve ever had in buying a car!"
• "Travelled over from Derby today to pick up my Suzuki and would like to thank Ed, Jack and the team for excellent customer service."
• "Really really happy with my purchase and how friendly and welcoming the staff were."
• "He listened to all my needs, helped me to find the right car spec and worked hard to find the best deal to fit me financially."
• "Just bought a new car from Stoneacre Nottingham. Everyone was so friendly."
• "Me and my partner just bought a Mitsubishi Outlander from Chris variava's garage. Ian who dealt with the sale was fantastic."

Cons:

• "Sales staff were good at finding me another vehicle, but incredibly slow (it took 3 months for them to do so)."
• "Bought a prergistered car from these people at their Nottingham site the car had issues."
• "Reversing camera flickers and often does not work."
• "THE VEHICLE I ORIGINALLY WANTED WASN'T AVAILBE SO THEY GAVE ME A ALTERNATIVE VEHICLE THATS WAS NOT A 7 SEATER THE BRAKES WAS REALLY BAD."
• "It took months to get my car booked in for some work that they said they would complete when I bought it. I was missing a badge which I still haven't received almost a year after buying the car."
• "Please do not buy a car from this dealership. You will regret it."
• "We are now left with a very expensive car which is unsafe to drive due to the issues with being unable to open passenger doors from the inside should the car be involved in an accident."

After Sales & Service

Pros:

• "I have used Stoneacre for servicing and MOTs for several years now and have always been happy with the quality of their service."
• "Couldn’t recommend Stoneacre Nottingham enough."
• "I cannot praise the service team enough at Chris Variava for acting so professionally and efficiently in recovering and repairing my car under warranty."
• "I have never had such good service before and I can’t thank Ian enough for all he has done for me."
• "From the moment I entered the show room I was greeted and made to feel very welcome."
• "I can’t fault the after sales service I received from the branch either- the team are excellent ambassadors for the Stoneacre brand."
• "Stoneacre Nottingham did a very good job and also got my car back on the road quickly as I need it for work."

Cons:

• "For routine maintenance, they appear to be proficient enough but give them a slightly more difficult task and in my case at least they failed miserably."
• "We have had members of staff verbally begging us on the phone not to put in a formal complaint."
• "Each time I phoned up I was put through to a 'Service Booking Line' then because my car had never been to them before they had to put me through to somebody else who was invariably busy and then I'd be promised a call back which never came."
• "Will AVOID in the future and be very apprehensive in making use of any other Suzuki - Stoneacre services if i move."
• "Left me with an unsafe car for what has been 10 weeks and I’m still waiting."
• "To all potential Stoneacre Nottingham customers. Please be aware that this company is appalling at after sales customer care."
• "AVOID LIKE THE PLAGUE. Worst level of service I’ve ever received."