Address: Lenton Ln., Nottingham, NG7 2AX, United Kingdom
Phone: +441156729914
Rating: 4.4
based on 157 reviews.
Customer Service
Pros:
"Very friendly and professional staff!"
"What a refreshing change to find a modern car business so helpful and informative."
"Absolutely amazingly helpful honest and no hard sell."
"Daniel was extremely helpful and the personalised video incredibly useful."
"Yas Hussain, the sales executive who dealt with us, was extremely helpful and assisted us in a sensitive manner to find the best car for us."
"Excellent customer service throughout the whole sales process."
"The service I have received from Sytner Nottingham has been first class."
Cons:
"Having visited the show room to purchase a new car for my partner a month ago, sales assistants made us feel pressured and cornered into a sale that wasn't right for us."
"What a disappointment. Salesman was not interested in assisting."
"The entire experience didn't leave me feeling like a valued customer."
"We feel like we have been deceived."
"While the staff are friendly, I did find the purchase process very frustrating."
"Communication terrible at best."
"Terrible customer service. Would highly recommend against getting a warranty on an approved car."
Showroom and Facilities
Pros:
"The branch itself is clean and bright with a great atmosphere."
"Showroom was lovely, modern and very clean. Speciality coffee was a nice touch."
"A positive environment that was well presented and even the coffee was good. Deserves the five stars."
"Sytner Mini Nottingham has a very friendly, welcoming atmosphere & the showroom is immaculate."
Cons:
"Prep of the vehicle was terrible scratched and dinted."
"It arrived missing the parcel shelf then told me it never had one yet did in the advertisement photos."
"Once I eventually collected the car I got it home to find 5 large scratches on my new car."
Sales Experience
Pros:
"Paula the sales executive who looked after us was absolutely marvellous nothing was too much trouble very helpful knowledgeable friendly and efficient with the added bonus of a great sense of humour."
"Majid was extremely professional, helpful and welcoming."
"Our Salesperson was Majid Wahid. Majid as calm, measured and direct."
"Great first Mini experience at Sytner Nottingham. I honestly could not fault the service, and Paula was exactly what a sales person should be kind considerate knowledgeable, not pushy at all."
"Yasir Hussain who was the salesman that looked after my purchase, he was extremely helpful all the way from start to end, very informative and patient."
"Purchased a Mini Cooper sport today and was extremely impressed with the service from Yas."
"I am very happy with the service I received and even happier with my new Mini."
Cons:
"The weeks soon past and after another round of excuses & not even acknowledging or replying to emails and having to continuously chase as a last resort I had to raise this with senior managers and eventually got the work done 3 months to the day I had brought the car!"
"Despite asking a couple of times about Mini service history we travelled 2 hrs there and back to View and test drive a car that had not got full Mini service history just a local garage."
"Time wasters -we negotiated and accepted a deal today - went to confirm a delivery day and came back 1/2 hr later and they sold it."
"They actually get trained in how to fleece their customers... I cannot stress enough....AVOID AVOID AVOID!!"
"Also when doing the deal I agreed over the phone to a two year deal and they tried to con me into a three year deal as they did there calculations wrong on my trade in."
"Very disappointed with the experience at Sytner. On three occasions we were offered a car to then be told it's no longer available."
"This is by far the worse experience I'd received by any dealership and the customer service, aftercare and communication has been awful throughout my experience."
Vehicle Maintenance and Quality
Pros:
"Took my 09 520d in after losing power."
"We took our mini cooper in for a health check & certain issues were found & rectified, thanks ever so much."
"The Mini Countryman itself which is missing some important, and normally standard, comfort and safety features."
"My MINI came in for funky smelling air con, the lovely people in the workshop examined the car for dead animals."
"Utterly fantastic team which can’t do enough to help. Seamless booking in of the car, kept to the prices they quoted up front, free taxi to drop me in town and a quality clean when I picked it up."
"Took my Mini Clubman for a full service.....from booking-in through to driving away on completion, the whole experience was flawless."
"I have owned my Cooper S from new having bought from Sytner Mini."