Pentagon Nottingham Arnold | Vauxhall and Motability Reviews Summary

Customer Service

Pros:

• "Jordan helped me to buy my insurance, road tax I mean everything that I needed he was there to assist me."
• "Had an excellent experience at Pentagon Arnold."
• "Very pleasant staff they will give you a drink when you arrive."
• "Their after sales service is excellent and all members of staff have been totally professional and helpful throughout the buying process."
• "Do not know much about this dealership but the guy who helped me looking for parts for my sons Corsa was absolutely brilliant nothing too much trouble."
• "Had a great experience at Pentagon Nottingham Arnold with Jordan."
• "The staff were really friendly, very approachable always kept in touch either by email or phone to keep me informed on the progress of my purchase."

Cons:

• "Took the van in for an inspection and they found lots wrong-never got a video of the problems- just a checklist of problems and an expensive bill-very expensive for what I have had done and took a week-won't be going back."
• "We spotted a car online, we rang the dealership to be told that somebody would call us back, nobody did."
• "I have tried emailing the saleslady we were dealing with and have had no response."
• "Rung the parts department 6 times to no avail."
• "I've had no apology, just attitude and eye rolls."
• "Communication were poor, they won't keep in touch at all."
• "Rang up pentagon and asked for the person who sold me the car to get told he is busy so he’ll ring me back... NEVER got a call back."

Vehicle Quality

Pros:

• "I bought a used car but honestly to me the product is new and it exceeded my expectations."
• "Love my Mokka."
• "Just picked up car after some big work required...new flywheel replaced and all done under warranty."
• "Extremely happy with the car - it's the second we've had from Pentagon Arnold and would definitely return again."
• "The best service I have ever received when buying a car."
• "Professional from start to finish."
• "Great and professional service. Jordan has focused to deliver the excellence customer service with the strong time-management to fulfil my expectations to onboard a small city car."

Cons:

• "Well got charged £2.99 for washer bottle top up when I made a point to fill it the night before also Aircon not working charged to re gas and still not working and under warranty but was made to pay."
• "When I went to get it repaired locally I was told the tyre was completely worn on one side and that's why it was leaking."
• "Bought a plate 61 c3 picasso For very first time pulling to the left."
• "Brought a used car 6 weeks ago after a week it had to be booked in initially as it had a rattle 2 weeks later we were informed it required a new gearbox and clutch."
• "I broke down and had to take to main dealer only which unfortunately was these guys. They had the car sat two weeks before even looking at it!"
• "Thought I got my dream car but along with it has been issues!"
• "My car is leaking diesel again now and again they're telling me the warranty is void."

Transparency and Honesty

Pros:

• "Professionalism and 'down to earth' service effectively combined with no pushy sales techniques."
• "really friendly service, honest, understood my requirements and offered services."
• "Everything was clearly explained and nothing appeared too much trouble."