Bristol Street Motors Renault Nottingham Reviews Summary

Customer Service

Pros:

• "Great service from Carl (Service Manager) and Nikoleta."
• "we would like to thank the Andy and all the staff for there curtious polite and the quick efficiant way that they solved the diagnostic problem we had with our car today."
• "Really impressed with the service provided by Bristol Street Motors Renault in general."
• "Nish went above and beyond for us nothing is too much trouble for this guy."
• "The sales representative Steve was most helpful, didn't rush or pressurise me, explained all aspects of my car purchase."
• "Speaking from a recent experience I would like to fill you with confidence with a reference to the service department. I was treated like an individual spoke to politely in a manner I could understand."
• "Clean spacious area, covid safety measures in place. Friendly knowledgeable staff/salespeople."

Cons:

• "And very disappointing experience with sales and payment for my car it’s been 10 days since they took car and still not received payment."
• "Very sloppy and poorly run establishment. Extremely unprofessional."
• "The other service lady was condescending and gave the impression I had to put up with everything and it was my issue not there’s."
• "The line manager I assume fed me a load off bull about my tmps and tried telling me it was showing up other faults even though a diagnostic had not been done."
• "We've been trying to organise a test drive with this dealership but they don't ever call back."
• "Only observation was the showroom looked a little tired and dated, with no obvious reception area upon arrival."
• "Bad experience with Renault in general rather than this dealership specifically."

Sales Experience

Pros:

• "Sales person Mark agreed to sell me a Mini Countryman for my wife. The car had a few issues with the body work that mark agreed to put right before collection."
• "The salesman was very friendly and gave honest advice-he got a good deal for me with no fuss."
• "Great people great cars at this dealership. I was dealing with Jake who is outstanding young man."
• "The actual hand over and instructions on new captur was done with full knowledge and education advice, very disappointed with time for delivery."
• "The salesman was extremely good, very personable and so helpful."
• "Had my new car a week and I love it and thank you for the curtesy calls to check all's okay."
• "By far the best car showroom experience ever."

Cons:

• "What an unpleasant experience!!!"
• "I bought a used vehicle from this dealership and was delivered about 2-3 weeks late."
• "Worst experience of my life. Very unknowledgable service team, with poor cleaning standards."
• "Then I asked him if he could give me a part exchange price on my car because I knew the price of the car I was interested in but he said he couldn’t do that without a full profile of me."
• "The reason for the low rating is due to the appointment not being kept by the sales person I'd arranged with."
• "However, since having the car I really feel like Renault has been dismissive of the problems I've been having with the vehicle and they have been extremely slow in helping me resolve them."
• "The customer service was very disappointing the lack of knowledge of knowing their job is absolutely appalling considering they are selling vehicles that are high valued."

Staff and Personnel

Pros:

• "Upon arriving your Staff came across very welcoming and friendly, very knowledgeable from the start which helped me for a better understanding."
• "Was dealt with by a lovely young lady called Rosie, very polite, very friendly and very professional."
• "Melissa arranged an extended test drive of the Megane e-Tech. She was efficient, professional and friendly throughout."
• "Dealt with Ashley Hooley-Ford when it came to purchasing my Renault Zoe. Amazing service and a great price."
• "Will was very helpful and put me at ease throughout the process."
• "Special thanks to Mr Adil for going out of his way to help."
• "Barry was really excellent, patiently showed my mum all the new gadgets and took his time."

Cons:

• "worst dealership you can possibly deal with from managers to normal salesmen, all these guys are bitter guys."
• "Most of the other detailers salesmen couldn't be bothered with us for whatever reason."
• "If you want to buy a car DO NOT go there as the staff are not helpful and prices are different from store and online prices."
• "Went to view a car and was not impressed at all with the guy that came over to us felt so pushed into everything and him introducing himself he walked over and shouted at us not even slightly interested and would never go back."
• "Nottingham branch. Absolutely awful to deal with. Weasled out of warranty issues."
• "The second problem I had was rear lights they didn’t bother contacting me at all sales team are good for the after-care team are terrible they do not contact you at all you have to ring them again and again and again do not buy a car from this place."
• "Absolutely awful all they are interested in is getting money out of you they will sell you a car that you almost having a head on crash in."

Vehicle Delivery and Aftercare

Pros:

• "The whole experience was excellent and the valeting of the car was magnificently done as the car looked like it did when I first took ownership of it in March 2022 form this dealership."
• "Absolutely amazing experience. Honest and prompt service."
• "Phenomenal service! I cannot explain how happy we were with the service Tia and Alex gave us."
• "I'll definitely recommend Bristol Street to my family and friends."
• "Just taken charge of my new car from Bristol Street Motors Renault Nottingham... They sorted all my needs and found me the car I had been looking for."
• "Would definitely recommend and will definitely be back for our next car."
• "Great dealership. New car purchase hand over was a great experience."

Cons:

• "The actual hand over and instructions on new captur was done with full knowledge and education advice, very disappointed with time for delivery."
• "I bought a used vehicle from this dealership and was delivered about 2-3 weeks late."
• "We ordered the cars in December 2021 and collected them late June 2022. 6 Months due to various issues."
• "I received a last-minute call cancelling my collection. This is unacceptable and has caused significant inconvenience."
• "The cars were not very clean considering they were being sold on a forecourt."
• "To say this was in front of site I was shocked poorly painted n/s/r 1/4 panel (accident repair?)."
• "This company is cricket taking the money for the car when it comes to problems it takes on forever to sort out for example my car had an engine problem it took one month to fit a new engine."