Brewhouse & Kitchen - Dorchester Reviews Summary

Service

Pros:

• "Service is always very polite and friendly."
• "We had such a lovely time at this restaurant today mainly because of the absolutely wonderful service from one of the servers."
• "The staff and service were excellent."
• "Attention to detail and attentiveness were excellent."
• "All the staff we encountered were polite and helpful."
• "Really attentive and friendly staff."
• "VERY nice and helpful service personnel."

Cons:

• "Had to sit on the dark, lights broken, had supplied candles and an emergency light, hardly saw and staff."
• "This pub has the most appalling service I have ever encountered."
• "Staff don’t seem interested."
• "Dreadfully slow service, a totally over officious host/manager and really terrible overcooked food."
• "Service rude and disgusting."
• "The lady who challenged us at the door was extremely rude with threats of 'throwing us out' if covid guidelines weren't adhered to."
• "The staff are inefficient and basically not interested."

Food Quality

Pros:

• "Fabulous night out Sunday 23rd October 2016 - extensive range of beers to suit every price bracket - burgers and roasts excellent tasted home - made!"
• "The food that we had was amazing and the service was brilliant."
• "Delicious food, will return again soon."
• "The food was fantastic."
• "Food was wonderful, great choice and good prices."
• "The food was amazing, I had chicken and that was probably the best I've ever had."
• "Really really nice food. 10 out of 10."

Cons:

• "Had a really poor burger."
• "Ordered the vegan burger and alcohol-free beer. Was bullied by the server for doing so."
• "The food was disappointing, dry and a bit tasteless."
• "Food was mediocre, typical of your 'chain' pub food."
• "Terrible food today guys. Overpriced and awful."
• "Food, really don't bother. It's slightly better than wetherspoons slop, however 2-3x the price."
• "The food was absolutely appalling."

Atmosphere

Pros:

• "Friday night had live music which was very good."
• "Great atmosphere, even when the rugby began."
• "A great comfy and relaxing atmosphere with games for kids in the corner."
• "Really nice environment to get a couple/10 drinks in ya face."
• "The atmosphere made it a perfect place to hang out for the day."
• "Lovely atmosphere, we enjoyed chilling, and trying the beers made on site, great."
• "The atmosphere was lovely."

Cons:

• "Pub was huge and empty."
• "Avoid this pub at all costs...."
• "Absolute shambles of a place. Clearly very poor management at this establishment."
• "Just the most awful place. Will never go again."
• "Time for a management change?"
• "Unfortunately we were devastated, the plan had been to have pudding then continue with a few more drinks but at this point we felt almost unwanted."
• "A total disappointment the manager ruined the atmosphere I wish I left when she verbally attacked us at the door would have saved me a big bill for disappointing food."

Value for Money

Pros:

• "Called in on the way home from a Channel crossing to Poole as it happened to be our wedding anniversary. Great atmosphere, excellent food and friendly, helpful staff."
• "A touch above wetherspoons level for not too much more."
• "Visited a few times now and although the food isn't fine dining, it's well priced and decent."
• "Great service and good value for money."
• "On behalf of all of us (our party of 31) we would like to say a massive thank you for making our day so special."
• "The first time we went there we found that they had great selection of beer, good quality food, nice staff and all around good value for money."
• "Staff are very friendly and helpful, good service and the food came quick, even though they were short staffed."

Cons:

• "Bit pricey, and I don't really understand the 'London Prices' routine."
• "The beer brewed on the premises is below 'par' and the specials are pricey."
• "The beers are also very expensive."
• "Food, really don't bother. It's slightly better than wetherspoons slop, however 2-3x the price."
• "Some of the wines and imported beers are extortionately over-priced."
• "Food was OK but far from anything special and massively over priced."
• "But it's always more expensive than it should be."

Cleanliness

Pros:

• "Place was clean and tidy and staff seemed friendly."
• "Nice clean place."
• "Thoroughly enjoyed the food and a nice little touch as they presented my wife with a red rose."

Cons:

• "Standards outside are terrible and just no attention to cleanliness in a time when it’s so critical nowadays."
• "Filthy dirty table, which has been cleared."
• "Outside seating dirty."
• "Used to be great all round, now offers sticky tables, dirty cutlery and extremely poor maintenance in the services!"
• "The decline has been fast and steep, heating not working, fridges not working, no ice on the premises."
• "Standards outside are terrible and just no attention to cleanliness in a time when it’s so critical nowadays."
• "The management of the venue is poor, the menus on the table have out of date prices on them (!!), Toilets are poorly maintained with non-working soap dispensers."