Brewhouse & Kitchen - Southampton Reviews Summary

Atmosphere & Ambience

Pros:

• "The atmosphere was good."
• "Always has a great atmosphere and we have always managed to get a table, even when just strolling in."
• "Great Vibe."
• "Superb. People here are not rowdy, everyone is chilled and happy."
• "Bigger inside than I thought with a nice atmosphere."
• "Such a nice atmosphere. I've been here twice, once for a lovely lunch with my grandparents and another time for a very drunken birthday celebration with friends."
• "Atmosphere is chill and cool but the staff are also really friendly."

Cons:

• "Our feet were frozen by the time we had finished and all three of us had to eat with our coats on to keep warm."
• "Went for lunch Wednesday. There was no heating and it was very uncomfortable."
• "Sat by an out of control stag party at first so had to move to the cold conservatory."
• "It's an odd vibe: the place is clearly aimed at 20- and 30-something hipsters, but most of the clientele is forty or older."
• "We found the music too loud and asked if anything could be done about it."
• "Left feeling bitter and annoyed. Poor customer service. DO NOT TAKE THE RISK."
• "The service and welcome was well below our expectations."

Food Quality

Pros:

• "The beer was very good, best I've had for many many years."
• "Lovely choice of beers - many brewed on the premises."
• "There's a wide range of different beer styles, many of them brewed on the premises, and the ones I tasted were very good."
• "We all had the roast pork Sunday dinner which was delicious."
• "The Christmas buffet was very tasty, and great value."
• "The fish that went with it tasted fresh, and was pure delight to chow down."
• "The food was truly outstanding, we were really surprised!"

Cons:

• "Burgers were tiny and tasted frozen and the fish and chips was cold."
• "Despite showing them pictures on Google of what southern fried chicken wings should look like, the staff refused my request to change my food."
• "Dissapointed and upset ..table booked for 3pm for 5 of us .. No Roast Beef, No Yorkshire pudding, not enough Roast potatoes to have any extra as advertising."
• "The Sunday roast pork was very dry and so chewy that I could not finish all of it and the Yorkshire pudding had clearly been sitting for awhile."
• "Had a double cheeseburger, and the patties were tiny and overcooked."
• "However, after waiting nearly 2 hours food eventually arrived and was cold, chips were undercooked and wasn’t really worth the wait."
• "The pork roast was so overdone it was actually hard to swallow."

Service

Pros:

• "Great experience given the current covid situation. Luke was very friendly and helpful. Highly recommend to anyone looking for a tasty and safe place for a meal."
• "Staff are friendly and helpful and I would recommend this place whatever the occasion."
• "The staff were very friendly and made me feel at ease."
• "The staff were nice and friendly making us feel very welcome."
• "Staff are friendly and knowledgeable about beer, and they're happy to let you try a beer before buying it."
• "The staff are always really accommodating."
• "Great customer service by our waitress Aimie."

Cons:

• "Left without menus when we arrived for 30 mins... Ignored by staff when trying to get drinks orders."
• "Avoid if you have any allergy they really don’t care."
• "The rest of the staff seemed to lack care for the customers."
• "Beef was blue rare (inedible) not medium rare as requested."
• "We left as the service was as bad as the gluten free offerings."
• "The service was shocking. Served us the wrong drinks then disappeared before we could correct them."
• "When brought to their attention staff blamed us the customer and replied with annoyed attitude."