The Gym Group Birmingham Kings Heath Reviews Summary

Equipment and Facilities

Pros:

• "This place is amazing, under £25 you get access to a personal trainer, equipment are quite premium and there is a variety to choose from overall 10/10."
• "Very spacious, a big weights area, plenty of running, biking machines, you normally always have a personal trainer who is happy to help you overall great place to workout."
• "For the price you pay it is a very good gym. Recently had a big refurb which has made a positive difference."
• "There is a very wide variety of equipment and helpful floor staff."
• "Joined easyGym Kings Heath the day it opened in 2012 and still with them today! The staff are great and the equipment is fantastic."
• "A great gym with good equipment and space. Massive thank you to Jamal Ali, personal trainer, for giving me back my confidence to train again after a long break."
• "Awesome gym with almost every equipment/machinery and service you can think of."

Cons:

• "Half the equipment has been removed to open up the floor space so now there’s not much variety."
• "The equipment when broken takes months to repair."
• "You will be greeted with an unacceptable level of grime and lack of basic amenities such as hot water."
• "The Quality of the equipment is high but too few and too spaced out."
• "And nothing is getting fixed. 13 Treadmills broken Since April. Over 8 weeks. Leg extension machine broken 2 months."
• "Terrible gym, avoid at all costs. Ridiculously over subscribed, it is busy 24/7, the equipment is never free as there are simply too many members."
• "The machines wallow in a state of disrepair for months on end, each optimistically wearing their 'I'm sick, hopefully I'll be working soon!' stickers."

Staff and Customer Service

Pros:

• "Friendly, easy going environment."
• "greeted by a member of staff immediately on entering."
• "Kings Heath Staff Members (Sam, Dan to name a few) are brilliant, friendly, helpful services, sees to the clients' needs."
• "Gym staff are all super friendly and helpful."
• "The trainers and the staff are exemplary. Most helpful and friendly."
• "Really friendly staff members, especially the manager (lady with blonde hair) who I can see clearly puts in her heart and sole into the business!"
• "Staff are friendly and tailored to my needs."

Cons:

• "Awful experience staff are rude and instead of helping tend to just stand around chatting amongst each other."
• "The staff, when you can find them, are generally rude, disinterested and unhelpful."
• "The staff are not friendly."
• "I personally found a couple of PTs rude: when I asked them for support with a machine, they looked at each other with a half smile and dismissed me."
• "Some staff are very rude and arrogant."
• "Often impossible to find staff if you need help."
• "You will struggle to find anyone on duty."

Cleanliness and Maintenance

Pros:

• "The toilets are cleaner."
• "Routinely clean."
• "Very clean and newbie friendly gym."
• "It's always clean and friendly."
• "very clean facilities."
• "Clean gym and changing rooms, airy, not too loud."
• "Very happy with the measures that have been put in place by the gym, with someone regularly going around and sterilising the equipment after use."

Cons:

• "You will be greeted with an unacceptable level of grime and lack of basic amenities such as hot water."
• "This is the dirtiest and most unhygienic gym I have visited in a long time."
• "sewage backup outside causing whatever you drop in the toilets to spill into the car park."
• "By far the dirtiest, most poorly maintained Gym Group gym I've been to."
• "It's clear the owners have no passion for the place."
• "They got rid and reduced some of the most used pieces of equipment."
• "Daylight robbery. Paid for full month and I cancelled, they are not due payment until 20/10/22 but have closed my access to the gym!!!!!!"

Accessibility and Convenience

Pros:

• "Gym validates two hours of free parking after entering car number plate on their system."
• "Plenty of equipment. Free parking with very easy rules to follow- staff will remind you you book an induction."
• "It's open all the time and 3am is quiet!"
• "They have this awesome bio-metrics palm reader at the entrance of the gym so you just scan your hand and you're in the gym."
• "Now a Gym group gym, quality equipment, squat racks, 2 and barbell cages too which can be used as racks, rogue branded bars and weights, plenty of benches for compounds and machines too, enough to satisfy cardio users too."
• "Has more than enough cardio machines which are never all used."
• "It has everything you need and costs less than some gyms and no 12 month contract."

Cons:

• "Parking is nowhere near adequate as is a small shared retail park."
• "I also incurred a £100 parking fine due to not understanding the parking system which operates here."
• "Gym is way too busy in the evenings and there isn't enough equipment."
• "It's still better than The Gym in town, but it's cheap, tacky and not really going to give you that special buzz you would normally get when entering a gym for a workout."
• "It's upstairs - there is a stair lift but it says to only use it with a member of staff and staff aren't around 24/7."
• "The acting management here have been asked repeatedly over the past seven months to fix the accessibility entrance or find some alternative solution to allow entrance to those with disabilities. They ignore me."
• "Once you finally gain access to the changing rooms. (After inputting your 8 digit code three separate times)."