Bannatyne Health Club and Spa Reviews Summary

Facilities

Pros:

• "Facilities like pool, steam and sauna rooms were excellent."
• "The relaxation room contains heated loungers and is nicely lit."
• "Sauna hot, steam room great, jacuzzi was hot and pool was perfect."
• "All facilities were clean and tidy and smelt really clean too."
• "The pool is very nice, as well as the sauna and steam room and there's also a lovely relaxation room."
• "The Spa, sauna and steam room smell divine. Lovely products used in the Spa."
• "Visited here on a spa day treat. It was very clean & good facilities."

Cons:

• "Overall the Facilities were very basic and not clean."
• "For strength training the space is really limited, not only is the gym very small, it has very few machines and benches."
• "It's too cold in the pool and hot tub."
• "The Toilets were dirty in the ladies changing rooms and the men’s shower cubicles had mould in them."
• "Wet rooms have little steam and smell bad."
• "The sauna, jacuzzi and pool are never a consistent temperature."
• "The showers/toilets are a bit dirty/slimy, as is the spin-dryer."

Staff and Service

Pros:

• "The staff (Kelly on front desk) were welcoming and helpful."
• "The staff giving the treatment were extremely nice as well, they explained everything."
• "All the staff I encountered were helpful, professional, and friendly."
• "The staff were helpful and friendly."
• "From the gent on reception, to the cafe staff and the ladies running the treatments, all are universally welcoming, friendly and approachable."
• "The massages were sensational! Cara and Sam thank you again - Professional, polite and cheerful 5*"
• "Very friendly staff. Massage was amazing."

Cons:

• "The staff turnover seems to be a different set every single month."
• "Very high staff turnover."
• "Completely let down by admin staff."
• "Management is ignoring sauna temperature all the time."
• "Very poor customer service."
• "The general manager is condescending and arrogant."
• "The customer service we received was appalling."

Value for Money

Pros:

• "Got a cracking deal on Groupon for a spa day for two with lunch and a massage."
• "A very relaxing day out and well worth the money."
• "Managed to get a last minute spa day the day before. Was so impressed, price and what we got was amazing."
• "Would return but highly recommend booking through 3rd party voucher and getting it discounted."

Cons:

• "Unacceptable for the amount of money they are charging."
• "Even at a discount using my partners membership to a 'lower tier' (significantly better) Bannatynes, this place was overpriced."
• "The price just not worth it!"
• "Actually it doesn’t even get one star for the ridiculously expensive price for a guest."
• "The membership costs are already too high for the facilities, which are pretty basic and feel too small for the number of people there."
• "Not worth the money."
• "It’s ok Ish I suppose but not worth the £30 day pass I paid."

Experience

Pros:

• "The facial & massage was wonderful."
• "The way the staff personally dealt with the unforeseen issues made the utmost impact."
• "Great shoulder and head massage treatment by 2 lovely smiley and friendly girls."
• "The only thing worth while was the back, leg and face massage, which was utterly divine and very well executed and me and my mum came out glowing and relaxed."
• "The scrub was very nice and refreshing and I've had a fair few massages and gotta say it was the best massage I've had."
• "The massage treatments we had were very nice and the staff were friendly."
• "Had two treatments that were lovely."

Cons:

• "The massage was nice but didn't meet my expectations and it took less time than the advertised."
• "Our booking was an absolute nightmare to organise."
• "Over all I couldn't recommend this place to anyone whos looking for a proper SPA treatment on a day off."
• "Appalled by this Spa! Arrived for a spa day but the swimming pool was freezing cold so we couldn’t use it, the steam room had very little steam, the relaxation room was freezing, our ‘treatments’ were 15 minutes shorter than they should have been and my refund for locker bands was never received!"
• "THE WORST spa experience we've ever had - and we've had a few!!"
• "The whole thing felt like a chore and despite having spent enough money (this was a birthday gift) we didn't feel it was worth it all in all."
• "Originally booked a spa day in Cardiff, received a call two days before advising staff shortages so had to cancel."