"Staff on the day were lovely and the facilities were very good and very clean."
"Me and my sister have just spent the day here, wonderful polite friendly staff."
"Felt very welcome on arrival and the staff there were very accommodating, lovely and kind- really top notch!"
"The staff are all absolutely amazing and nothing is too much trouble."
"Staff really friendly and engaging."
"We turned up and were greeted by extremely friendly staff."
"Every member of staff was lovely, welcoming and helpful."
Cons:
"The reception didn’t know what I was booked in for, told me I hadn’t paid for a manicure when I clearly had."
"The staff seemed great apart from the miserable one on the spa desk not the best start to our chilled day."
"3 stars is because of reception staff who spent so much time loudly gossiping amongst themselves."
"Similar to other comments staff not attentive, too busy chatting about their own lives to focus on customer."
"On the other hand, the other half are blatantly rude and will roll their eyes at you."
"Receptionist was a bit rude and said that I should of read it online."
"Staff rude! Not welcoming in the slightest at reception."
Facilities
Pros:
"Absolutely amazing spa. Felt so at ease and relaxed."
"Facilities were clean and well maintained."
"The spa itself is very nice, especially the steam room and sauna area."
"Swimming pool was relaxing and so was the hot tub- very clean too."
"Treatments were lovely, all the therapists were very good and professional."
"The swimming pool is all one level and the pool area was excellent."
"The changing area is spacious and well designed to provide privacy, locker space and shower facilities."
Cons:
"Is not very clean especially gym and sauna."
"Very small on the spa front literally better facility’s at my gym!"
"New sun loungers are the most uncomfortable things ever, could not sit on these all day, very uncomfortable."
"The hygiene in the changing rooms could really use some work."
"Pool area was grubby as was the changing rooms which all areas of seem dated and run down."
"A sauna which had a broken bench and a cone to stop you sitting on it."
"Lastly an aroma room... didn't smell, so assumed it wasn't working."
Food and Dining
Pros:
"Afternoon tea was presented well and was well and truly stuffed afterwards- the chicken sandwich was lovely and worth it."
"When it came to lunch the food was really nice a flavoursome and it surprised me how nice it was."
"The food we had, scampi and chips and a prawn salad were outstanding. Such good quality, very fresh and so tasty."
"Food amazing Pea and mint soup prawn jacket potatoe glass pinot grigio fabulous staff."
"The food was fantastic, it was really difficult to choose what to eat as the menu has lots of options."
"Amazing value for money, great fresh food could not fault service."
"Lunch was fantastic."
Cons:
"The staff are very friendly and polite but the food is well below expectations for this type of establishment."
"Lunch was disappointing - given the usual full price, I’d have expected at least the choice of a hot or cold drink to be included."
"The food was the biggest let down, with a 90min drive to the venue, I had a croissant on arrival- served dry no butter or jam offered."
"We then had lunch, a Prawn Marie brown bread sandwich, this was dry and hardly no sauce what so ever!"
"The afternoon tea was a real disappointment. The sandwiches were dry, the cakes appeared like they had been cut up hours ago and the edges were very dry too."
"The lunch was quite bland. I had to ask for a new avocado as the one they have served was mostly black."
"The lunch was very disappointing, had heard good things but ours was awful."