Turtle Bay Durham Reviews Summary

Service and Staff

Pros:

• "Excellent service from Rav, he made our bottomless brunch great!"
• "We were served by Callum and he was such a sweetheart- perfect customer service."
• "Sarah & Holly were both fantastic for drinks! Super fast service and knowledge of drinks."
• "Our server Phoebe was fantastic, she looked after us throughout our brunch."
• "Our server (Natalie I think) was so lovely."
• "Service is excellent. Try the jerk chicken !"
• "Carly handled us. Such a lovely member of staff."
• "Antonia was our waitress as she was amazing! On top form our whole time there."

Cons:

• "Sometimes if there's an expected wait on cocktails, they will allow you to order a prosecco for while you wait. Sometimes they won't."
• "There was a bit of a long wait between cocktails but staff were lovely."
• "The only problem is that they can’t really cater to a crowd that’s larger than 10 people."
• "If you go, know you can use 2 for 1 offer on cocktails (but it won't help)."
• "Nearly an hour wait time on a Thursday with only five tables to serve."
• "Really long waits on service and courses arriving."
• "We had to queue at the bar for two drinks in a flood of people, they weren't nice drinks due to how chocka it was, just rushed."

Food Quality and Options

Pros:

• "Had such a gorgeous meal, cooked and seasoned to perfection and delivered quickly."
• "Food was amazing from Dan."
• "Lovely food and drinks on a relatively quiet evening."
• "Extremely delicious food !! and service is excellent."
• "The food was amazing. Such good vegan options."
• "Food was really tasty- had the chilli cheese roti to start."
• "The food was yummy and the atmosphere was great!!!"
• "Absolutely delicious flavours. We had mo'bay chicken and seasoned fries."

Cons:

• "Less choice for vegetarians but there are a couple."
• "The food was actually salty and spicy without measure."
• "The jerk tofu is supposed to be marinated for 24 hours - it is clearly just fried and a jerk sauce poured on top."
• "The goat meat within the curry nearly made me vomit. It was purely fat and gristle."
• "Worst meal I've even been presented on a plate."
• "Food was great but the background music was far too loud."
• "Food was distinctly average, could not order Plantains or Roti separately (both sold out) but they came on the plates we ordered."

Atmosphere and Ambiance

Pros:

• "Lovely atmosphere. We came for a works do at the bottomless brunch so drinks were welcome!!"
• "Great atmosphere, lovely welcoming staff, very helpful, fantastic food."
• "Nice environment, quick service even when busy, friendly staff and good food."
• "The atmosphere was good & we all really had a fantastic time."
• "The venue has a cosy vibe but is actually really big inside."
• "Great atmosphere, food and service! This is a wonderful find in the heart of lovely city Durham."

Cons:

• "However noisy on weekend and there is outdoor seating above the river walk."
• "The curry goat was fatty. The callaloo was a joke. Had nothing in common with the authentic version."
• "Unfortunately noisy on weekend and there is outdoor seating above the river walk."
• "The only negative would be they had run out of a few things we asked for from the menu."
• "Atmosphere bit raucous for a 40yr old, but it was 2for1 on Cocktails which younger people were enjoying."