Address: Sunlight House, Quay St, Manchester M3 3JZ, United Kingdom
Phone: +441618323227
Rating: 3.8
based on 132 reviews.
Facilities
Pros:
"I really liked that there was so much to choose from in the spa area, including the saunas and steam chambers in the ladies changing rooms."
"The facilities are fabulous and everywhere is kept immaculately clean."
"This place is clean and has a good sized swimming pool, steam room, Sauna and Jacuzzi's and they also do group classes."
"The pools and sauna and steam rooms are kept really clean."
"The pool is set at a good temperature."
"The pool, jacuzzi, steam room and sauna were perfect for after our treatments."
"The spa itself was very relaxing, lots of candles, quiet and calming."
Cons:
"By far the very worst gym I have been to."
"Changing rooms are always filthy, spa & pool not much better, why I don't go anymore."
"The facility's were ok but quite dirty and not well kept up with."
"The place itself swimming pool changing rooms and steam rooms ect we're dirty and in need of repairs."
"The whole pool area was quite poorly maintained and incredibly dated."
"The pool area needs a revamp."
"Old, outdated facilities. Pool area, jacuzzi and changing room are always dirty and have a terrible smell."
Staff and Service
Pros:
"Every member of staff I've met has been lovely."
"The instructors are great! Elliot, Angie and Ken are all encouraging and make the classes fun."
"The staff on Reception are friendly and greet you with a 'Hello'."
"The staff were lovely, especially the spa ladies who performed our treatments."
"I've found the staff to be polite and helpful."
"The ladies in the spa room, were kind and friendly."
"Staff great, good facilities and found it very clean."
Cons:
"Reception staff not so friendly."
"I find it somewhat of an insult that I have to give even one star, customer after care none existent."
"Upon signing up, the receptionist was quite unwelcoming, and rude."
"Once inside the staff at the desk and most importantly the manger were awfully rude."
"The staff were very rude and kept me outside for over 30 minutes waiting for a general manager."
"The receptionists are unbelievably rude and clearly did not want to interact with anyone."
"Staff brush off members' legitimate queries and most PTs have already left for other gyms."
Value and Policies
Pros:
"The fact you have access to all 3 gyms in Manchester is brilliant."
"Membership allows you to visit any of the three Bannatyne gyms in the city centre."
"At certain times of the year, they offer good deals on memberships."
"Prices are fair, even if it's on the expensive side if you're a student (30 quid a month)."
"Overall, it's decent and probably worth the £28 a month - you won't get better for the same price or less."
"Prices are appealing."
"Happy to recommend 😌."
Cons:
"You guys keep insisting that I need to pay another month as notice of my leaving??"
"They also tried to charge us nearly £40 for two 'spa bags' that consisted of a towel, a robe and some flimsy flip flops that we had to give back when done with."
"No slippers, bathrobe or towels were provided they said I had to rent those items which was an inconvenience."
"The water fountains all out of order steam room out of order had to pay for use of towel and robe no other spa that I've been to have charged they come as complimentary. Rip off."
"Have to cancel a month in advance, not highlighted when you join the gym with no joining fee."
"Cost £16 to hire a robe only to be refunded £10 which I was advised would take up to 48 hours to get back."
"Also, they want a full month's notice even when you have a no commitment contract, really poor experience."
Cleanliness and Maintenance
Pros:
"Womens changing rooms clean every time i visit this place."
"The changing rooms and showers (for women) were clean."
"The treatment room was clean, smelt lovely and had a peaceful atmosphere."
"The changing rooms were lovely, spacious and clean, with great shower facilities."
"The changing rooms were very clean and spacious, plenty of showers and lockers."
"The staff are constantly cleaning."
"The gym has been refurbished this year and is pretty good, the pool areas are clean & I find the staff really friendly."
Cons:
"Worst spa day of my life."
"The male locker room is filthy and poorly maintained. There is mould absolutely everywhere: shower heads, shower cabins, floors, swimming pool."
"The changing rooms get pretty dirty and the floor should be replaced with something more modern that can sustain footfall and dirt more."
"The changing rooms were bad, broken lockers and black mold in the showers."
"This place is always DISGUSTING. Gym facilities are covered with sweat, changing room, lockers and toilets stink, swimming pool and jacuzzi are full of hair, plastic bag, food leftovers, steam room and sauna are also full of trash."
"Hygiene and also the cleanliness of shower, toilets are clearly not a priority to members or staff it's disgusting."
"Old equipment, horrible bright green walls and really needs a clean."