Chicken Shop Reviews Summary

Food Quality

Pros:

• "Fried chicken is juicy and appropriately crispy."
• "Loved my spicy chicken sandwich, the slaw was crunchy and the samurai sauce has a tasty kick."
• "The naked chicken wings tasted a bit plain but the Korean Sauce was delicious, not too heavy or salty."
• "Burger was crispy and moist on the inside and full of Korean flavours."
• "The food was amazing, the taste is very different to what I am used to before but nonetheless was really good, everything came piping hot."
• "Chicken was crispy and the fries perfectly done."
• "Food was excellent, the chicken was crispy."
• "The straight up burger was very delicious, tender meat and fresh veggies."

Cons:

• "The naked chicken wings tasted a bit plain hence the loss of a star."
• "Wanted to see what the hype was about but left quite disappointed. The burger is comparable to Pepe’s/Sams chicken burger and the K wings were like chewing on concrete."
• "The burger is good but the rest is a 0/10."
• "Wings were not good. Batter was crunchy but inconsistent and barely seasoned."
• "Food is always always incredible. Tasty, not dry, and cooked to perfection - and that goes for any chicken you order."
• "The food was not the best however the service from niaz stood out most to me as it’s not a common thing in most fast food joints."
• "It’s takes 5 minute walk from the chicken shop to the place of the delivery I ordered food. The moped driver who didn’t knew English took 30 minutes."
• "Not impressed. Chicken fillet in burger was massive, dry, not much flavour."

Customer Service

Pros:

• "Amazing place highly recommend ! Got served by Philip and Nicholas; both extremely helpful and polite."
• "Very easy ordering process and staff was super helpful and welcoming."
• "Incredible food and service! The staff were exceptionally kind and helpful."
• "the customer service was 10/10, specifically a worker called Vidya."
• "Our service was outstanding, Sarah took care of us and catered with recommendations to our needs."
• "I had a great dining experience with excellent food and a warm and friendly server Zak."
• "The straff is very service minde they Will do anything to make it work. Shout out to Mohammed."
• "The staff were super friendly and helped us when the buzzer didn't work quite right first time."

Cons:

• "Despite all the above, the customer service at Islington was A1, and the self-ordering service was intuitive."
• "The service wasn't bad, but with the checkout bots, non existent, service was simply pick up your food off the counter top and go."
• "Not sure if it's gender neutral toilets or if I stumbled into the men's by accident but there was pee all over the floor, nowhere to hang my bag, and no toilet paper."
• "Paid with card and was told it did not go through. When I got home I had been double charged."
• "Really good wings and fries, and the tenders are pretty nice (though a biiiit expensive)."
• "The food isn’t bad but the lady behind the counter is pretty rude."
• "Service was slow and unorganised. Absolutely nothing remarkable about the food."
• "Horrific experience - I placed an Uber Eats order from Chicken Shop (Upper Street)."

Ambiance and Atmosphere

Pros:

• "Will definitely be back to try the wings next time!"
• "All wings were pretty crispy and the wings were a good size. Loved the garnishes."
• "Found this place whilst heading to Wing Stop and I'm glad I did. Way more and way better food options."
• "The ordering was simple and they have a novel buzzer system to let you know your food is ready, I like that."
• "The workers are wonderful and super attentive to customer needs (in particular Nikolas and Philips)."
• "Service was top notch, a bit too good. It really felt like the staff were going above and beyond mainly just to get me to leave a review (it worked!) but they seemed quite well humoured too."
• "The straight up burger was very delicious, tender meat and fresh veggies."
• "Chicken Shop is a true haven for food enthusiasts, and their offerings go far beyond the typical fast-food fare."

Cons:

• "Portion of chips was good, but it does taste like they’ve reused 2 week old oil."
• "The food was amazing, the taste is very different to what I am used to before but nonetheless was really good, everything came piping hot."
• "The food was not the best however the service from niaz stood out most to me as it’s not a common thing in most fast food joints."
• "The automated counters and design of the place reminds me of another chicken place I went to recently."
• "Food is always always incredible. Tasty, not dry, and cooked to perfection - and that goes for any chicken you order."
• "They used to toss the wings in the sauce and now they just squeeze the tiniest bit on top."
• "The food was honestly great would definitely recommend after visiting on more than one occasion."
• "The food isn’t bad but the lady behind the counter is pretty rude."