wagamama hammersmith Reviews Summary

Food Quality

Pros:

• "Firstly, food is always great 👍"
• "The whole meal was delicious for the both of us."
• "I can't fault the quality of the food that was some of the best yet!"
• "Wagamama always shows justice to quality Asian food."
• "The most amazing vegan meal ever. The spices where poetic in the way they played with the taste buds like a guitar player on a guitar."
• "The food was delicious and service brilliant!!"
• "Delicious and rich food with Asian flavors, very child-friendly, comfortable atmosphere, large and spacious place, there is easy wheelchair access."

Cons:

• "We also had chilli squid which was basically squid rubbed in salt, then more salt and more salt."
• "The teppanyaki was unedible: tough meat, super oily and bland."
• "The food was ok, but I wouldn’t come back for it especially. Not memorable at all."
• "Steak or chicken, still tasteless even with 'chilli'."
• "I had vegetarian katsu curry. Not good curry like gravy not at all what I would have imagined."
• "The food was barely edible."
• "I ordered Yaki Udon. Everything in the plate is dry and tasteless."

Service

Pros:

• "We had what became an 'express' lunch here which was managed by well by Niara, who was attentive and efficient throughout."
• "The manager on shift was very helpful and kind (I believe her name was Olivia), and our server, Penny, was incredibly friendly and had a really nice personality!"
• "We were served by a lovely girl called Angel."
• "All the waiters were very well trained, had very good grasp on the dishes and asked about our allergic reactions to certain groups of food."
• "Lovely service and good quality food."
• "Really good experience, the food was lovely and the kind young girl who served me I believe her name was Kayla made sure I had a lovely and pleasant experience."
• "The staff were very friendly and our main server Andrea was excellent very polite and made our visit more enjoyable."

Cons:

• "Horrible rude manager who took payment from us with attitude."
• "Bad customer service."
• "Waited a long time for staff to come to us."
• "Service was very slow and no one seemed to know what they were doing."
• "Absolutely terrible service waited 20mins to sit down only after I called for them had to call them to order as they just left us."
• "Service was also slow. We asked for dessert menu twice and after a 20min wait, had to ask to order."
• "Poor service politely mentioned that the sake at 7.50 each was served cold they done nothing about it and just shrugged their shoulders."

Ambience

Pros:

• "The venue is an old firestation."
• "The location of this branch as well is lovely and in the old fire station, keeping a lot of the old aesthetics."
• "A nice ambience and polite waiters but with long benches and open spaces it's not that private."
• "Very pleasant atmosphere if a little loud."
• "Ambience in Hammersmith was really good. They got ample seating space with clean environment."
• "The venue is an old fire station and the decor is very original."
• "The space itself is lovely, really open."

Cons:

• "The old fire station building gave me an odd feeling and I appreciate some may like it but to me it didn't feel like I'm in a restaurant at all."
• "Although it wasn't too crowded, a loud group of guests made the whole experience a little less enjoyable."
• "The acoustics of the place didn't help the problem either."
• "It's quite hard to get the attention of the waiting team being stuck in a table at the very back end of the restaurant."
• "NEVER 👎🏻👎🏻 GO TO THIS PLACE staff was ignoring us and the food was also cold and took forever."