Address: 75a Cropston Rd, Anstey, Leicester LE7 7BP, United Kingdom
Phone: +441164021470
Rating: 4.6
based on 140 reviews.
Customer Service
Pros:
"Service which was excellent in its communication, customer needs and satisfaction."
"Ben and Mark are the most friendly, genuine car salesmen you could wish to meet."
"Salome was very professional, friendly and efficient."
"The customer service that I received was excellent."
"Everyone at the dealership is very friendly and so helpful."
"Excellent customer service is crucial when spending so much money and we received fantastic customer service."
"Very friendly staff, Charlotte & Terri on reception make you feel very welcome."
Cons:
"Car taken in for service and unfortunately car was returned with scratches and a crease just above the wheel arch!"
"Took the car to them to repair an oil leak three times and still wasn’t sorted!"
"It’s been weeks, several emails and telephone calls and we have not received the refund."
"This is awful service from a garage of this type. I am fed up of having to chase them for my deposit back and am at the point of having to seek legal advice as clearly this place is trying to rob me of £100."
"We would advise you DO NOT purchase from this garage, as we have had an appalling and costly experience."
"Poor customer service. Looking at other reviews people have had the same trouble."
"Received increasingly poor service from this garage."
Vehicle Condition & Delivery
Pros:
"The Lexus was handed over after a full service and is in excellent condition."
"The car was delivered promptly and appears to be exactly as described."
"The car arrived punctually on the agreed day. The car was exactly as described and all paperwork including warranty etc was in order."
"As for my car it is just as good as any brand new car."
"The car has been very well maintained and presented, as well as being looked after from new."
"I recently bought a Hyundai Ioniq (plug in Hybrid) from this garage and had an overall excellent experience."
"Services and MOTs are always done promptly, and cars returned washed and cleaned inside and out."
Cons:
"This time the i10 was reported to have a Front Offside CV boot leak! I took the car to two other independent garages for quotes to fix this. They each told me there was nothing wrong with the Front Offside CV boot."
"The squeaking breaks, were actually down to an error in how a part had been fitted during the MOT (by their mechanics) which would have caused permanent damage to the car had we not taken it to a Land Rover garage and had it checked."
"Hyundai Tucson-oil consumption issue. I have noticed my car's oil consumption is very high."
"Paperwork signed off that road test undertaken. Car software shows no test was undertaken."
"If the Hyundai Mechanics can't tighten the oil sump screw adequately or tell their Offside from Nearside, would you trust them to service your car?"
"The first service we had here resulted in my car leaking oil on my drive."
"Charging door jammed. Spent £90 to be told it would be £411 to get it open and fix issue."
Sales & Aftercare
Pros:
"From viewing the car, to test driving it, the presale and collection of the car all went smoothly with Lisa."
"Amazing communication from the point of ordering until the point of driving away!"
"Aftersales care was excellent as after 2 weeks of having the car it developed a fault, they took the car to sort the issue by replacing parts and I had the use of a courtesy car for several weeks."
"Super professional, friendly service from Ben Love with constant communication to keep me up to date with the status of the delivery of my car."
"Excellent service from Ben & Mark, made the process of buying a new car painless and easy, got an excellent deal."
"I would definitely use them again and would recommend them for anyone looking for a new or used Hyundai."
"A great team of people who go the extra mile to ensure customer satisfaction, I purchased an electric car a couple of months ago, had an issue this week with the battery (just one of those things) courtesy car delivered, fault found and rectified and all within 36 hours!"
Cons:
"After looking at a car and leaving a £100 refundable deposit whilst I went away to think about whether to purchase the car or not I had nothing but trouble trying to get my £100 back!!"
"Unfortunately on return of my car the faults appeared again, they took the car back and we agreed on a full refund."
"Unfortunately my car order which was going to take 6 months got extended to possibly 15 months."
"Mixed feelings. Initially the garage was helpful in organising a time to pick up a car I wanted to buy. After a few weeks of owning the car I found some small problems."
"They will never service my i10 again!"
"I wouldn't recommend them for servicing or aftercare. Cannot comment on the sales side as we didn't have any contact with them, but without aftercare, the likelihood of the initial sales would be slim."
"There was a small delay receiving the floor mats for my car and then a mix up with delivery."