Bristol Street Motors Renault Leicester Reviews Summary

Customer Service

Pros:

• "Sarah and Curtis was brilliant and such a friendly welcome!!!"
• "Brilliant experience from ringing up to make an appointment with Linda Lord."
• "The service from Richard was excellent. He gave us an orientation drive and was so kind and patient with all our questions."
• "Linda was my sales advisor. She was lovely and handled the test drive all the way through to the hand off perfectly."
• "Linda Lord provided an excellent experience. I showed up without an appointment, and she was able to squeeze me in for a test drive."
• "The customer service provided by Linda and the entire team was exceptional."
• "The service department re called me and exchanged the part that was non a Renault original free of charge."
• "The experience buying my first car with Renault was amazing! Richard made the process so easy!"

Cons:

• "Had to wait 10weeks to get it back! Usual excuses: short staffed, parts on back order."
• "The service centre was supposed to open at 8 but it opened at 8:15, which does make a difference if you work."
• "I booked a waiting appointment and was told upon arrival that there was some recall work needed doing as well (we'd had no prior notice of this)."
• "Had a test drive booked, turned up and was told the car was sold earlier that week."
• "Only got one star as it was the lowest I could give! Save yourself the stress and do not buy from any Bristol Street whatever you do."
• "Diagnosis and repair work carried out timely and my car was returned to me at lunchtime the same day as requested."
• "It took me two calls to the Renault call centre as the local garage did not have my booking for my MOT and courtesy car."
• "We had a great experience at Renault Leicester with Toby Thurston! He was helpful and polite and worked to get us our car within a week from popping in to him delivering it to our driveway!"

Quality of Vehicles

Pros:

• "Today we met to hand our old Zoe over and pick up the new one. Once again Linda was really helpful and thorough checking all had been done on our new Zoe."
• "I got my Honda Jazz at Bristol Street Car Motors in July and the whole experience from start to finish has been great!"
• "Brilliant service for getting my first mobility car needed it for holiday and they pushed it though quicker thank you Linda and denby for all you help :)"
• "Shabs was also very helpful in helping me decide on my new notability vehicle."
• "Amazing customer service from head down in the dealership, from branch manager to deputy manager to sales representative to motability sales representative all amazing, constant updates, never left me hanging and waiting for an answear."
• "Just collected a car for my mum. Amazing customer service from Linda."
• "Just purchased our Fourth Dacia Sandero. Linda was really good. Nothing was too much trouble."
• "Helpful and knowledgeable staff. I dealt with Linda who guided me through each step of the process and was always quick to get back to me when I needed to ask any questions."

Cons:

• "Great service overall. A few hiccups however, the appointment didn't come up on Renaults system when I arrived, but this was a miscommunication between bookmygarage and Renault so not their fault."
• "Wouldn’t recommend. Not happy at all with my car I purchased less than 12 months ago."
• "Sales team are obviously helpful, friendly and professional. HOWEVER, the after sales are atrocious. My partner's car was in for a Renault recall. It came back with extensive scratches that had been polished in!"
• "After buying my car in july 2021, Initially I left a 5* review as the sales staff were great. However, there were some issues with the car that needed sorting. A few of these were sorted very quickly but it's now March, and after numerous failed attempts at calling, noone calling me back, appointment being cancelled due to lack of staff (which is fine) and then noone calling me back to rearrange."
• "Took my Zoe in for a small warranty job. Excellent service from the young Lady in reception from start to finish."
• "Bought a great car from Denby. He was very professional and helpful. Only down side was on getting my car I was told it was cleaned but the roof was still covered in wax."
• "Could not carry out the service as an important service part on the vehicle was faulty. It was the comparatively high unit cost stopped the service."
• "We had a great experience at Renault Leicester with Toby Thurston! He was helpful and polite and worked to get us our car within a week from popping in to him delivering it to our driveway!"