John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Fantastic help by staff there."
• "The staff is absolutely amazing and friendly and are up to date about product features, availability etc."
• "Anna in the bedding department was outstanding."
• "Yesterday night, I had the pleasure to be helped out by Sherifah at the MFK desk. She was kind, courteous, elegant, and sophisticated."
• "Fantastic customer service, dealing with a warranty item. Helpful, considerate and proactive in problem solving, what more could you ask for."
• "Pat and Patsy in the Lingerie department are absolutely wonderful, i'd recommend them 100% for any fitting needs including specialist needs."
• "I was served by a very professional and mannerable member manager called Natasha on the 3rd Floor Childrens section."

Cons:

• "Unfortunately she did the opposite, she had no idea of the products."
• "There were two employees who had Made me feel very uncomfortable."
• "But the staff today on the jewellery counter really let the side down."
• "Customer service is beyond a joke."
• "Customer service section weren't very helpful."
• "Service could be more better and w8ti fully trainy staffs. Someone of them give wrong in formation about products."
• "Rude and unprofessional security staff felt intimidated by them as they give John Lewis a bad image."

Product Availability and Selection

Pros:

• "A good place to go check for products you might wanna buy online and see first hand how they are before committing."
• "Staff were reasonably knowledgeable, and it was easy to choose what we wanted."
• "A big store at the end of Westfield Stratford. Lots of departments and concessions holding plenty of stock."
• "Very large range of clothing for Men, Women and children. Home furnishings, makeup and household products."
• "Great products, high quality. We went in to buy luggage for travel. Great prices and long warranty on products."
• "They have a variety of products in different price range."
• "The product selection at John Lewis is nothing short of impressive, boasting a curated array of high-quality items spanning fashion, home goods, electronics, and more."

Cons:

• "Sadly this confidence is no longer held due to an extremely poor experience in respect of a rowing machine we purchased."
• "A lot of the display items were broken or faulty or missing parts."
• "Really disappointed with their kids shoe selection."
• "They were showing 4 in stock of what I wanted and it being a protected item thought they have it how WRONG."
• "Display items dirty, queues everywhere and only the most overpriced products actually in the store."
• "This situation has completely wasted my money and has left me with a product I can't use."
• "Went to experience the new Sonos Era 100. The display in store was non functional."

Store Experience

Pros:

• "Visited John Lewis cafe and saw some of the store on the way too and from. I liked the seasonal decorations for Halloween and Christmas."
• "Great shop. A British classic. Good sale on."
• "Visited John Lewis to pick up my holiday euros. Ordered online. Was ready in 2 days. Got a good rate for me 1.14."
• "It is a disability friendly store. There are lifts for wheelchair users and the store itself is spacious."
• "Lovely baby facilities including a dedicated room for breastfeeding."
• "What a beautiful store with all kinds of clothing, home items, etc. Very spacious place."
• "Displays are always gorgeous and you could honestly spend a whole day shopping in here because it's massive!"

Cons:

• "John Lewis is a great store but the toilets in the Westfield Stratford branch are an absolute disgrace."
• "I made the mistake of waiting to pay at the cash register exit, and even though I was first in line, the person who lined up later was given priority."
• "The staff at checkout very unprofessionally dropped our item slightly on the table."
• "Very comprehensive selection of good and services across several floors. However, rather poorly planned and furnished parents’ room with noisy, stained breastfeeding area with no doors."
• "Parking is full and the lifts are not great."
• "The public transport is excellent. Buses run outside of the shopping centre."
• "The furniture shopping experience was horrible. The showroom furniture was pretty beat up and worn."