Address: Freemens Common Rd, Leicester, LE2 7SL, United Kingdom
Phone: +441164040448
Rating: 4.1
based on 333 reviews.
Customer Service
Pros:
"5* for the sales team, Adam Smith looked after us so well and made the process easy."
"Many thanks to the sales team."
"I would recommend drive Vauxhall Leicester to anybody and in particular Jason as a sales advisor."
"Great customer support from Lawrie D."
"Richard Biddle, who went above and beyond to make sure we were happy with our purchase."
"Highly recommend buying a car from Lawrie at Drive Vauxhall, he definitely went above and beyond."
"I highly recommend Richard to take you through the process of buying a new car!"
Cons:
"I went in to buy a car from here but the service was exceptionally poor and so I bought elsewhere even though they had my preferred car."
"Funny that on the day of the accident they sent someone out the same day, but can not deliver me a hire car and then expect me to magically be able to get there to pick it up."
"Horrible attitude. My daughter owns an astra 1.2 SRI 2021, with full manufacturers warranty until April next year... not only would they not take a look at it, they wanted her to pay £120 deposit before they would book it in for a diagnostic test."
"Bad communication. Diagnosed car wrong even after me telling them what the problem was and what needed to be replaced."
"Careless people who could not care less who’s lives they are affecting. 0/10 would not recommend to a friend"
"Josh started raising his voice and talking down to my wife saying he’d left a voicemail and that his manager was with a customer, and he was going to leave before close so couldn’t talk to my wife."
"The customer service here is very poor."
Quality of Repairs
Pros:
"They repaired the fault with the clutch comprehensively, they also replaced the brakes and gave it a service."
"The body shop have done a great job of repairing our Vivaro to a very high standard."
"The service department seems to have resolved the issue effectively as my car now drives as it should have done from new."
"Did a great job on repairing my car at the body shop."
Cons:
"So I drove it back, pretty frustrated that after 5.5 days they couldn't even manage to replace that."
"Very disappointed with the body team there. I had to take the car in for damage."
"Had the misfortune in having to use the body shop (?) at Drive Leicester... the level of repair was 'shocking'…"
"The initial repair was acceptable, but missed a dent, so it went in again."
"Barely any communication from the garage in the 9 weeks it’s been there other than to try to get the car home."
"Will not be using this bodyshop again. My car has been ready all week, but the dealer is 30 miles away and I haven’t even seen my car yet to know if the repairs are any good."
"The Corsa also had a brake pedal noise so we arranged to test drive it again once it had been checked... The brakes still grind."
Communication
Pros:
"Put my Insignia in for service and MOT, was kept informed as to the progress being made, the counter staff were very polite and helpful both when I booked in and when I collected my car."
"Nick Sutton dealt with the sale of our new MG3, brilliant customer service kept us informed throughout."
"We had a follow up call which was much appreciated and was lovely to know richard wanted to make sure we was getting on well with the new car."
"Totally polite and helpful in the Service Reception. Naz always kept me informed."
"Communication from Lisa has been amazing she has kept us updated throughout."
Cons:
"On *multiple* occasions I have been calling and was passed through departments, getting disconnected many times."
"Literally come to expect nothing less than poor service from Drive Leicester."
"Drive Leicester appear to set themselves very low standards which they consistently fail to achieve."
"Every time I call, I speak to a man call Johnny and he is short and abrupt."
"This garage has no idea how to deal with customer complaints, I have lost count the amount of times I have called to chase up my complaint."
"I called the garage at 11am to confirm they had a car on site to test drive they said yes and booked me in for 2pm... never got to test drive the car."
"Customer Service is shocking. My partners car has been in the service centre for over 4 weeks with limited updates on what’s wrong with it regardless of calling numerous amount of times."
Overall Experience
Pros:
"We have just purchased a lovely Peugeot RCZ from this dealership. We travelled 130 miles to collect it and on arrival, we found that the car was even better than described."
"I am really happy with this service and when I need to buy more Vauxhall cars/products in future, I definitely know what store I'm coming back to."
"A breath of fresh air compared to past experiences with other main dealers; both sales and service."
"I love my new car - Thank you again!"
"Well done Drive Vauxhall Leicester, will definitely recommend."
"From start to finish I had exceptional service from Adam Smith at drive Vauxhall."
"I have just bought a new car through this dealer and it was great."
Cons:
"If I could give a minus star I would. the service from these have been atrocious."
"I also found rust on the drivers door which i wouldn't have expected."
"If I could give this 0 stars I would."
"A very disappointing business ethic full of false promises and a generally very money/sales oriented approach."
"Not long visited your showroom was not impressed withe salesmanship."
"I would not recommend this garage to a single soul."