The Vet Liverpool Reviews Summary

Staff and Service Quality

Pros:

• "Can't thank them enough for the kindness and help to make the 'kindest decision' for Holly our beautiful Westie."
• "The surgery building is spacious and clean and nothing is too much trouble for the staff."
• "They were so caring and patient."
• "Staff very friendly and professional, explained me very well what they gonna do all the time."
• "The Vets and Nurses/Receptionist always go the extra mile to help/advise my pet and myself."
• "The staff in there are really lovely."
• "The vet care is exceptional, especially Li Sheung who cared a great deal about my poorly cat."

Cons:

• "Overall very poor service. I will never use this groomers services again."
• "Vets suggest unnecessary extras just to get more money!"
• "They add extra charges for treatment that your pet does not need."
• "Absolutely awful vet. If you value your pet avoid this place! Staff are rude and condescending on the phone."
• "Reception staff either do not care or are too lazy to do their jobs."
• "Just no this vets have failed me and my dog over the last 3 years they are very dismissive and disinterested in finding your dogs diagnosis."
• "The Receptionist was extremely rude."

Communication and Accessibility

Pros:

• "Luckily enough the receptionist who dealt with me was lovely and got my dog booked in for her operation."
• "Thankfully I spoke to someone else who couldn't be more helpful she quickly established that the number they had on file for me was incorrect."
• "As always staff are so polite."
• "The vet who took my cat was absolutely fantastic, explained she would do all she could."
• "Since we got our kitten at the beginning of this year, this place has been great. They really do care."
• "Initial consultation was fabulous I felt Jenna the vet understood my concerns."
• "The vets I’ve seen are friendly and extremely thorough."

Cons:

• "Just to get through to somebody on the phone takes anywhere between 15-30 minutes and you usually wait over an hour for an appointment."
• "Ive been calling them since yesterday non stop to get appointment for my cat. It is extremely urgent and no one is answering!!"
• "Rang up with an hour still left of being open for an emergency to be told we would have to speak to the out of hours service."
• "Please read and please avoid at all cost."
• "Absolutely horrendous treatment of my grandparents, both of whom are disabled. They were left very upset."
• "Not happy with the way I have been spoken to on the phone because I cancelled the monthly payment and was told I have outstanding fees which I was not made aware of."
• "Waited outside in the cold for half an hour with my pet due to covid restrictions then when I was finally allowed in they accused me of being late for appointment."

Value and Pricing

Pros:

• "The pet plan is amazing and they will always send a message when your pet is due to see them."
• "Our dog has had excellent treatment and they always text when flea treatment is due."
• "My dog received good aftercare and all services (operation/medication etc) were at a reduced cost."
• "They’re easily the cheapest vets in Liverpool."
• "Even the prices are reasonable!"
• "The fees were half what I normally pay."
• "The pet healthcare plans are really good value for money also."