The Liverpool Vets Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "The staff are all the loveliest people, they really cared for my pet."
• "Danielle and the team are absolutely amazing! From the moment we got our cat, they’ve treated him with care, compassion, and professionalism."
• "Everyone was so welcoming and lovely. Couldn’t do more to help and advise us."
• "The team are just lovely, so caring and professional."
• "The staff were extremely organised, particularly in response to social distancing and really were confident using their adapted system."
• "They always make a fuss of Axel every time he is in and he absolutely loves going there."
• "The reception at this vet really irked me. It's concerning that finding cost-wise and practical solutions for minuscule issues is not readily employed."
• "I received prompt, helpful and honest response about a tortoise needing it's beak clipping."

Cons:

• "This place is a joke! All they care about is money no compassion for your pets at all!"
• "Unfortunately, it went downhill when they accused me of lying, then didn't think to refund my consultation fee after wasting my time."
• "They also are very helpful with lots of tips and sound advice for owners of a new pup. They are also very up to date and knowledgeable on what diseases are prevalent in Liverpool at this particular time."
• "The reception wanted to charge me the full examination fee. I can understand some kind of fee but that's outrageous."

Pet Comfort and Care

Pros:

• "They worked/still work tirelessly to make sure our border collie celebrating his first birthday today!"
• "The vet and reception staff here made us all feel so relaxed and looked after Winnie so well."
• "They really reassure you and calm both yourself and nervous pets whilst there."
• "The best vets I've ever been to. The staff are wonderful, me and my cat Mad-Eye Moody are always met with smiles and reassurance."
• "Absolutely love this place and the staff so much. They make you and your animal feel so important and cared for."
• "We visited today for my cocker spaniel’s annual check up and vaccinations. I’ve been going to the Liverpool Vets since they opened."
• "Having recently moved to Liverpool from the Lakes with our old Border Collie, Jess, we were blessed to meet Danielle’s Dad, Vincent, in Sefton Park."
• "We were able to see a vet via VideoCall the next morning at 10am. The lovely vet decided it was best to bring her in, as it was quite challenging to hold her for the camera."

Cons:

• "I have only ever had positive experiences with the team here who have always gone above and beyond for my pets."
• "The kitten was neutered here - had complications unfortunately and his wound took over 3 weeks to recover."
• "We were unable to bring our dog with us when we relocate if the passport hasn’t been filled out correctly, we fly on Tuesday morning."
• "I am not a vet, I only know that the passport needed to be filled out and up to date for travel as per DEFRA guidelines. My partner made me aware that he had looked through the passport and saw other vaccines may have needed to be done and I did make it knowledge we haven’t done this before so were unsure if they needed to be administered again."