White Cross Vets Reviews Summary

Staff and Service

Pros:

• "All the staff are very friendly and competent."
• "Excellent staff and service, always a warm welcome, plus they always remember my dogs names even when speaking to reception when booking an appt."
• "The vets and support team are exceptional and are a credit to their profession."
• "The staff are so caring in a personal and professional level."
• "Always take my ferrets to see Archie who always gives them a thorough examination explains everything to you."
• "The staff are so professional and friendly."
• "The staff were so empathetic and amazing with the children."

Cons:

• "the phone was ringing constantly with nobody to answer it."
• "New staff has denigrated this practice avoid at all costs."
• "Sarah the vet brushed all the symptoms off and suggested giving Lola Calpol."
• "It was through pure negligence that Lola died."
• "communication with customers has deteriorated greatly during the pandemic, and it’s so difficult to get a call back."
• "We waited 20mins while other dogs skipped in and out of the consultation room."
• "Lied to by this practice."

Facility and Value

Pros:

• "It is so clean. No nasty vet smells, it is a very welcoming place to visit."
• "Great value for money, really helpful and good friendly advice."
• "I’d recommend the wellness plan - such good value for money!"
• "The wellness plan is good value for money and it's helpful to get text reminders for appointments and when to give wormer and flea treatments."
• "Very clean waiting area."
• "I would highly recommend this practise it's clean, bright, welcoming and caring."
• "No surprise costs and fair prices so far."

Cons:

• "Lovely staff and a good service but the music was dreadful in that it kept breaking up, crackling and stopping and starting!"
• "The service was great but the prices have jumped up and not just by a little bit."
• "every scan would be £405 for 4 legs and anesthetic and we would have to pay up front ourselves."

Compassion and Care

Pros:

• "I can't thank them enough for their compassion & understanding."
• "Thank you so much for being so lovely, kind and compassionate, it won’t be forgotten."
• "After we lost our cat, the lovely ladies sent us a hand written card and a little pack of flower seeds, so we could plant them in memory of Mr Tibbs."
• "The staff were friendly, helpful and very knowledgeable."
• "The whole process was handled with utmost care and compassion by Sarah and the whole team."
• "They looked after Annie after having a face lift, then getting an infection, they took care of her, and got her better."
• "The vet was so kind, reassuring and totally professional."

Cons:

• "Dog continues to be in pain."