Address: 410 Eaton Rd, Liverpool, L12 3HG, United Kingdom
Phone: +441512204668
Rating: 4.3
based on 153 reviews.
Staff Professionalism
Pros:
"The vets are helpful and explain everything to you."
"Kind, professional staff."
"The consultant nurse Jen is the most wonderful asset this vets has to offer."
"The female veterinarian was perfect with my little pup Lottie, very friendly and Approachable 100% took good care of her and gave me good information afterwards."
"All vet technicians and nurses are lovely and truly care about each and every animal that comes through their doors."
"Very professional and caring under extreme COVID working conditions very informative over my dogs condition making sure I was confident with the medication even emailed the instructions they went the extra mile."
"Competent knowledgeable staff, warm, friendly and very accommodating."
Cons:
"Alder vets is a BUSINESS the animals are an inconvenience but a means to a very healthy balance sheet."
"Thoroughly disappointed in the emergency service we received last night."
"The receptionist who booked us in was abrupt to the point of rudeness and conducted the whole conversation sucking noisily on a boiled sweet."
"This is the second vets tonight to turn my dog away telling me to call huyton who has already turned me away and told me to go private so called alder vets who also turned me away."
"Upon ringing the Practice this morning ( 01.05.2019 ) I spoke to a lady called Gemma, who abruptly told me that I had an outstanding balance of £500 for a claim."
"As for the reception team the female member of staff was abrupt and not friendly at all."
"Terrible people skills from both reception and, amazingly, one of the vets themselves."
Customer Service
Pros:
"I was very relieved to discover that not only could I talk to someone on Easter Sunday but was told I could bring my dog in straight away."
"Thankyou so much for looking after my cat Pheonix when she was taken to the vets by the RSPCA."
"The staff on the desk have answered many of my questions and always spend a lot of time so I get the right answers - even if they have to speak to a vet."
"The after care was tremendous and sympathy cards we received helped us of our loss."
"Always take good care of my animals. Friendly staff."
"The girls on reception make such a fuss of my bulldog that he enjoys his visits and is happy to attend."
"The reception staff have always been very nice."
Cons:
"Visited the surgery on Monday 29.04.2019 for a 16.30 appointment that was made a week earlier with a lady called Chris, only to be told that I didn’t have an appointment and the Vet I had specifically asked for when I made the appointment was not there."
"Since day one been passed around to different people and it’s clear the vets don’t speak to each other."
"Then recently my dog was fitting, called alder the girl on the front desk took ages to find our details asked us number of times our dogs name, she then asked 3 times was the issue was so clearly wasn’t listening and then said next appointment we have is Monday which is 3 days away even though it is an emergency vets."
"Receptionist was very rude to a gentleman on the phone wanting advice over his cats leg, he was rushed off the phone as the receptionist said a long term customer has just came in and I need to see to him."
"The service that I received was to say the least disgraceful. I was booked in with my dog for 9am and when arrived I let the team know I was there and was told to wait in my car until a member of staff came to get me."
"waited 30 minuets on the phone listening to mindless music for the phone to be cut off immediately after answering."
"Booked an at home visit at first available appointment to see my 6 cats for this morning... and no one showed up."
Value and Cost
Pros:
"Only been giving him the antibiotics, probiotics and paracetamol for 24 hours and already seen an improvement as hes accepting small treats and a small amount of food."
"Brilliant vets. Our three Shih Tzus are all under their care. Reception staff are really friendly and professional."
"The people are great and the vets are very good at what they do."
"I / we cannot thank you enough for the care you provided for my 5 month old American Akita."
"Amazing vets, the staff are brilliant, been going 11 years to them, and never had a complaint."
"Prices are good considering the rise in everything."
"My dog wasn’t insured and needed expensive treatment. The practice kept this in mind and kept within the budget I was quoted."