Vets4Pets Walton Vale Reviews Summary

Staff and Veterinarian Attentiveness and Compassion

Pros:

• "Absolutely lovely receptionist and vet, think their names were Megan and Jess. Will never go elsewhere they are just amazing with the animals."
• "Our dog had been going to vets4pets for the majority of his life they have always been amazing with him especially with him being so nervous."
• "Having to make the worst decision a pet owner has to make, the veterinarian made our situation a little less heartbreaking."
• "The staff were very polite and friendly. The receptionist was very helpful explaining the pet plan and payments to me."
• "Staff always helpful, friendly and listen to myself as I know Bella is quite stressed when visiting."
• "Everyone at this vets for pets are extremely friendly and understanding."
• "The staff here are Fantastical!! My Aunt and myself came here, as our beloved Snoopy was ill."
• "The vet we met with was so so lovely to me and our rabbit Barney. He is always so comfortable in the vets."

Cons:

• "I can't express how utterly disgusted I am in the vile way in which my puppy and I were treated yesterday afternoon."
• "Absolutely devastated we lost our son he was only 6. the vet gave him a steroid what's brought his heart condition worse."
• "Just ordered my usual 2 flea treatments via the WhatsApp for our 2 dogs at Longmoor Lane Vets4pets. I was sent an invoice For £223.34!"
• "Way too eager in suggesting to put down for 'quality of life', Maybe we should put down the entire city of Liverpool starting with you."
• "Very poor service absolutely disgusted to be told that a dog bleeding from its bum isn’t an emergency yet if it was them they’d be straight up to a&e themselves."
• "Not impressed. Instead of looking to resolve the problem by looking at the cause, they just put my cat in a plastic collar which made her stress 10 times worse."
• "Not good, didn't even grace my mum and dad with a phone call to ask them if they wanted to say goodbye to their dog."
• "Absolutely disgusting the way they refused to see two of our dogs when they are both hurt and in pain they will be reported to RSPCA for this AVOID."

Quality of Veterinary Care and Services

Pros:

• "So pleased with my experience with Vets4Pets Walton. I’m sad I don’t remember the vet's name but she was wonderful with our little old girl Bella."
• "I had my dog spayed and a hernia repair yesterday. Staff were very efficient and professional."
• "I really liked the nurse, she was incredibly sweet and I could tell she loves animals."
• "Our appointment was an emergency appointment. We were offered a specific time and we were given the option to bring her in sooner if her condition worsens."
• "Appointment was given immediately, when we arrived, my cat was looked after very well, the vet was caring and wonderful."
• "My cat Zion had glaucoma. He received amazing treatment in professional environment."
• "Easy to get an appointment. Parking outside premises. Nice waiting room with only 1 other dog."
• "The vet was willing to still see me even being stuck in traffic and arriving 10 mins after my appointment I was extremely grateful."

Cons:

• "Brought our hamster in for a check up and a possible nail trim... Nurse also didn't want to handle Mochi that much bc we told her he would bite."
• "Really disappointed that both my cats were still able to latch on to furniture, after supposedly having their claws clipped back to their quick."
• "Took her back the next day for more painkiller and antibiotic injections and tests, she had an X-ray which did not show what had caused the infection on her tail."
• "Have been going since my puppy was 8 weeks old now 10 months old he was limping so took him in was seen to and given pain killers and was told if no better he may need X-ray."
• "Absolutely disgusting the way they refused to see two of our dogs when they are both hurt and in pain they will be reported to RSPCA for this AVOID."
• "Visited the vets yesterday as a new client to the surgery. Friendly nice place I must add. Didn’t have medication in that my dog required."
• "We went to have our beloved dog of 10 years put to sleep... Staff grooming dogs talking and laughing and us 3 trying to deal with our loss. Not good."
• "I recently had to put my 15 year old dog down and on the day when they were explaining what to expect they asked if I would like ink paw prints and a foam one and I said yes to both and the foam one was 15 pound."