Burger King Reviews Summary

Food Quality

Pros:

• "Burger was superb (as much as it needed a touch warmer it got devoured the whopper)."
• "For me food is better than at mc Donald!bigger burgers nice and tasty, you can build your own burger."
• "Fresh hot chips always, puts the local Maccies to shame!!!"
• "The food was good never had a bad burger from here. Always fresh, well made with quality ingredients."
• "Really good burgers."
• "The burgers are flame grilled and taste delicious and the portions are reasonable."
• "AMAZING FOOD! Comes to you hot, cheese melted, chicken not full of water and always comes with some lovely fresh salad."

Cons:

• "If I could give zero I would. Just had burger king delivered, absolutely disgusting."
• "The plant based veggie burger tasted and had texture of chicken..YUK!!"
• "I’ve been twice and twice my food was burned and raw."
• "The burger was ok nothing special and the size was tiny!"
• "Can honestly say I’ve had much better nuggets, didn’t taste or look very appetising."
• "Absolutely unbelievably crap."
• "All our food was cold, they replaced some but that's not the point."

Customer Service

Pros:

• "The two members of staff I encountered were so very polite, friendly and helpful."
• "The staff are friendly and helpful as you would expect and were coping with a lot of drive through customers."
• "Staff are brilliant very polite and approachable."
• "Always polite and make sure you have everything you need, couldn't ask more from the staff."
• "Staff are helpful and professional."
• "Service was welcoming, patient, polite and speedy."
• "The staff member went out of her way, was very patient and had a lovely polite manner."

Cons:

• "Worst customer service ever. 1 of 2 meals were missing from my delivery."
• "Uber eats drivers take priority over dine in customers."
• "Slow rude lazy dirty worst Burger King I have ever been to loads of staff on and only 2 working."
• "Customer service was non existent rude and very unhelpful."
• "By far the worst customer service I’ve ever experienced!"
• "Horrendous arrogant staff no thankyou no please."
• "We were told as a family of 4 that we could only use one voucher per our order of 4 people. Shocking customer service."

Cleanliness

Pros:

• "Typical Burger King. Nothing bad to report. Basically in the centre of Halifax but still has a drive through."
• "The up keep of the seating area was good. It was kept clean and fresh."
• "The restaurant was clean and staff were courteous."
• "Large open place with well laid out parking, very close to the train station. The place is cleaned to a high standard throughout."

Cons:

• "Love burger king but this one is very dirty looking in kitchen, staff not friendly at all."
• "Tables not cleaned and surrounding area, more interested in just eat orders or deliveroo not the customers paying in the restaurant."
• "The car park looking a mess with broken walls with the rubble just left."
• "Disabled loo is still an absolute disgrace."
• "The toilets are awful... water everywhere... small sinks... water splashes out everywhere... the carpark is small... one way... get stuck behind the traffic ordering from Window."
• "Like most other Burger Kings. Great food BUT restaurant needs a serious revamp and bringing up to date! Seats are all ripped and the counter looks like it's going to fall apart."
• "Loos grotty n tables dirty."

Order Accuracy

Pros:

• "Everything was correct and good."

Cons:

• "Ordered 3 meals at Drive through and a couple of extra sides. 2 meals completely wrong, missing sauces, coffee cup lid on cola."
• "Ordered through the drive through, burgers we ordered were nice however one of our cheese burgers was missing."
• "drove away back home got home to find order completely wrong, terrible staff, terrible service."
• "Wrong order... (for 1 drink)."
• "Ridiculous place, placed an order to eat in at 20:30, 20 min later they told me they don't have meat to cook the burger I bought."
• "Ate there last night, waited half an hour for food and even then the staff couldn't get my order right."
• "I was eating my burger, to find a folded paper label within one of my bites."