Address: Retail Leisure Park, Shobnell, Burton-on-Trent DE14 2AP, United Kingdom
Phone: +441283561294
Rating: 3.3
based on 144 reviews.
Food Quality
Pros:
"it was the most delicious burger I have eaten it was just wonderful"
"Foods good. Nice burgers and fries."
"Tasty food, nice and fresh."
"My food was hot, no fries were burned and oh so tasty."
"the Angus burger and Kelsey was lovely making sure all was good for our meal"
"Quick friendly service, burgers fresh & not been hanging around for ages."
"The steakhouse Angus and the chilli cheese bites are to die for!"
"Personally I think that is the best burger king in UK."
Cons:
"Undercooked food - Was running short on time so nipped in for a naughty burger. It turned out to be more unhealthy than I thought, the burger was dipping in grease and cold."
"ordered a bacon double cheeseburger tonight and it was awful. It was over cooked and tasted like rubber."
"the burger was falling apart and I couldn't eat it easily."
"The meat free burger arrived looking like it had been through a tumble dry. It was deconstructed and looked a mess."
"Wouldn't rush back, wasted £18 smallest bag of fries I've ever seen and too salty to eat."
"burger tasted like cardboard"
"I ordered my food, a simple long big king with chilli cheese bites, waited 20 minutes where a few customers have come and gone and been given their food BEFORE me."
"This particular burger king is terrible, the food is always badly cooked, the drinks machine usually has only half of the flavours available and this time I got a burger that was made from two bun lids."
Service
Pros:
"Very fast service, turned around to make my drink and food was ready already."
"Great friendly staff, hot food, great coffee, really clean restaurant and toilet."
"I guess this is a very good example of what a Burger King should be. It's fast food, so don't get excited, but the service is good."
"Burton on trent customer service second to none...brilliant!!"
Cons:
"Almost every time we come here we regret it - the staff are incredibly rude and don't know how to manage the till or provide a good service."
"Please do not eat at burton burger king......the staff serving at the counter are rude, unhelpful."
"Ordered on the app, got home and they had missed out a burger, went back and they called me a liar."
"The staff behind the counter have zero customer service skills."
"Staff seemed too busy sorting orders out amongst themselves than to serve the food quickly."
"If you go through the drive thru be prepared to wait. This place is always way understaffed."
"Absolutely awful service!! Waited ages for food, had a row with the 'manager' who frankly couldn't manage to break out of a wet paper bag."
"Very Rude manager INGA who refuses to take the burger king vouchers which were handed out at the last visit saying only One voucher between two!!"
Cleanliness and Maintenance
Pros:
"For a fast food restaurant it's one of the cleanest."
"It was clean and tidy :) guy behind the counter was enthusiastic."
Cons:
"Visited on 16/6/23 and was absolutely horrified to see mice running around freely."
"No heating and so cold there we could see our breathes when talking!!"
"Not great, the interior feels dark and dingy. Limited seating, and the seats that are there are ripped."
"Very slow service when coming through the drive through. Reporters about a nice issue and the staff didn't seem surprised."
"it was a cold place drinks machine was empty had to waìt coffee was awful 3 attempts still was no better food was tepid understaffed no hot water in toilets."
Price and Value
Pros:
"My girlfriend had a special deal to get two burger's on the app and it was the best choice we had made."
"Great fast food and they have some good offers on the app."
"No problem parking because you can also use the adjoining huge B&Q car park if needed. Good value for a quick bite."
Cons:
"Great fast food and they have some good offers on the app. I do think that their meals are over priced if purchasing without the app deals."
"Wouldn't rush back, wasted £18 smallest bag of fries I've ever seen and too salty to eat."
"Total rip off, ordered 2x bacon double cheeseburger and came to 8.98,the same at mc Donald's only 1.99each.id expect the meal deal for that price."
"I would take BK over Maccies all day if BK prices were reasonable. My gripe is not with this particular branch but with Burger king in general."