Burger King Reviews Summary

Food Quality

Pros:

• "it was the most delicious burger I have eaten it was just wonderful"
• "Foods good. Nice burgers and fries."
• "Tasty food, nice and fresh."
• "My food was hot, no fries were burned and oh so tasty."
• "the Angus burger and Kelsey was lovely making sure all was good for our meal"
• "Quick friendly service, burgers fresh & not been hanging around for ages."
• "The steakhouse Angus and the chilli cheese bites are to die for!"
• "Personally I think that is the best burger king in UK."

Cons:

• "Undercooked food - Was running short on time so nipped in for a naughty burger. It turned out to be more unhealthy than I thought, the burger was dipping in grease and cold."
• "ordered a bacon double cheeseburger tonight and it was awful. It was over cooked and tasted like rubber."
• "the burger was falling apart and I couldn't eat it easily."
• "The meat free burger arrived looking like it had been through a tumble dry. It was deconstructed and looked a mess."
• "Wouldn't rush back, wasted £18 smallest bag of fries I've ever seen and too salty to eat."
• "burger tasted like cardboard"
• "I ordered my food, a simple long big king with chilli cheese bites, waited 20 minutes where a few customers have come and gone and been given their food BEFORE me."
• "This particular burger king is terrible, the food is always badly cooked, the drinks machine usually has only half of the flavours available and this time I got a burger that was made from two bun lids."

Service

Pros:

• "Very fast service, turned around to make my drink and food was ready already."
• "Great friendly staff, hot food, great coffee, really clean restaurant and toilet."
• "I guess this is a very good example of what a Burger King should be. It's fast food, so don't get excited, but the service is good."
• "Burton on trent customer service second to none...brilliant!!"

Cons:

• "Almost every time we come here we regret it - the staff are incredibly rude and don't know how to manage the till or provide a good service."
• "Please do not eat at burton burger king......the staff serving at the counter are rude, unhelpful."
• "Ordered on the app, got home and they had missed out a burger, went back and they called me a liar."
• "The staff behind the counter have zero customer service skills."
• "Staff seemed too busy sorting orders out amongst themselves than to serve the food quickly."
• "If you go through the drive thru be prepared to wait. This place is always way understaffed."
• "Absolutely awful service!! Waited ages for food, had a row with the 'manager' who frankly couldn't manage to break out of a wet paper bag."
• "Very Rude manager INGA who refuses to take the burger king vouchers which were handed out at the last visit saying only One voucher between two!!"

Cleanliness and Maintenance

Pros:

• "For a fast food restaurant it's one of the cleanest."
• "It was clean and tidy :) guy behind the counter was enthusiastic."

Cons:

• "Visited on 16/6/23 and was absolutely horrified to see mice running around freely."
• "No heating and so cold there we could see our breathes when talking!!"
• "Not great, the interior feels dark and dingy. Limited seating, and the seats that are there are ripped."
• "Very slow service when coming through the drive through. Reporters about a nice issue and the staff didn't seem surprised."
• "it was a cold place drinks machine was empty had to waìt coffee was awful 3 attempts still was no better food was tepid understaffed no hot water in toilets."

Price and Value

Pros:

• "My girlfriend had a special deal to get two burger's on the app and it was the best choice we had made."
• "Great fast food and they have some good offers on the app."
• "No problem parking because you can also use the adjoining huge B&Q car park if needed. Good value for a quick bite."

Cons:

• "Great fast food and they have some good offers on the app. I do think that their meals are over priced if purchasing without the app deals."
• "Wouldn't rush back, wasted £18 smallest bag of fries I've ever seen and too salty to eat."
• "Total rip off, ordered 2x bacon double cheeseburger and came to 8.98,the same at mc Donald's only 1.99each.id expect the meal deal for that price."
• "I would take BK over Maccies all day if BK prices were reasonable. My gripe is not with this particular branch but with Burger king in general."