The Saracens Head Reviews Summary

Staff and Service

Pros:

• "Special mention to the quality and friendliness of staff in the hotel."
• "The staff are very friendly and the service was excellent."
• "Very friendly staff, especially the receptionist. Super helpful and concerned about customer's needs."
• "Really efficient and friendly service."
• "Our waitress Carla was really nice, friendly and attentive and nothing was too much trouble."
• "Thank you to David, Michelle and team for making our golden wedding anniversary such a wonderful occasion."
• "Night porter was excellent! Very helpful and friendly, thanks man!"

Cons:

• "It seemed that the staff were more interested in chatting with each other."
• "There was a medical emergency with a man that collapsed, and the staff were very leisurely in their approach to this man's life, hardly seemed concerned."
• "The way the children were constantly barged into and even grabbed and pushed by a staff member who I believe to be management was unacceptable."
• "However one staff member walked past our finished with plates 3 times and we were given the wrong pudding."
• "Service let it down as didn't ask us if we wanted more drinks so had to go to the bar ourselves."
• "Staff saw us didn’t take our order we had to wait a while in the end we went to the bar to ask to order."
• "Staff were friendly enough but I fail to see where the breakdown in communication occurred between the waitress and the chef."

Food Quality

Pros:

• "Food delicious and all reasonably priced too."
• "The food was incredible, the service amazing and the whole day was fantastic."
• "The food was hot and all at the same time."
• "The food was lovely."
• "The food was good and we were able to stay around our table putting the world to rights way past last orders without feeling pressured to leave."
• "The food was delicious and well presented."
• "Enjoyed a delicious lasagne with a nice glass of merlot mini brownie and cappuccino."

Cons:

• "Roast Turkey swimming in beef gravy."
• "The sausage were really dry like they were microwaved too long, the bacon was so stringy my little girl chocked on it."
• "Rock hard cold Yorkshire puds, a very microwaved Bakewell tart .. pre cooked and soggy veg."
• "Everyone that had the turkey burger had a bad belly."
• "Sadly my burger had to be sent back due to being undercooked."
• "Vegetables were over cooked and vegetarian mushroom pie didn't have many mushrooms in."
• "Had fish and chips, fish tasted like it was cooked in old oil, made me Ill for 2 days."

Accommodation and Amenities

Pros:

• "Very nice bathroom, lots of hot water."
• "Otherwise the rooms were clean, warm, bed comfortable, shower hot and powerful."
• "The rooms are really nice with very comfortable beds and very spacious."
• "Booked a room, small, but very cosy, nice bathroom, tv, slept like a log."
• "Our rooms were good value, clean and comfortable."
• "The room was nice, clean, and the bed (mattress) amazing."
• "The bedrooms were comfortable and well proportioned, good hot shower in the bathroom, everywhere spotlessly clean."

Cons:

• "Disabled access may need checking out beforehand as there are a lot of stairs to the rooms."
• "Rooms in the wing above the kitchen (14-20 I think) smell of chip fat."
• "The room was fine though I had to report a slight blockage in the basin wastepipe."
• "The room needs a bit of renovation as the paint is well past its best and my bathroom was very dated & tiny."
• "The bathroom, although clean & tidy just wasn't in keeping within the room & looked cheap & a little cramped."
• "The wardrobe was really small for two people staying 3 nights."
• "Room had no A/C and no ventilation as windows were blocked from opening more than a couple of inches."

Value and Pricing

Pros:

• "The prices here are so reasonable considering the fabulous quality of the food."
• "It was definitely worth the money."
• "Highly recommended whether it be just for drinks or a meal."
• "The food was good and we were able to stay around our table putting the world to rights way past last orders without feeling pressured to leave."
• "Good range of wine by the glass. Good value for money."
• "Food was a high quality and very well priced."
• "Good choice of menu at reasonable prices."

Cons:

• "Because I had beans with my breakfast I was charged £10."
• "Overall came away disappointed as the meal was expensive for a pub."
• "The calamari was also very overpriced for the quality."
• "It is significantly overpriced."
• "Last decorated in the 70’s but priced for the 21st century."
• "To be honest at £138 a night I wasn't impressed."
• "Asked for a splash more diet coke in my Bacardi since the glass was only half full and the bartender said 'sure but I’ll have to charge you for it' not sure how they put a price tag on a splash of diet coke."