Parkdean Resorts Ty Mawr Holiday Park, North Wales Reviews Summary

Facilities

Pros:

• "Facilities are excellent especially if you have children Toilet and showers very good clean and tidy."
• "Loads to do for families and the toilets/showers where spot on."
• "Older but clean facilities block."
• "Good spacious pitches."
• "The Park's facilities were great for children; the park, activity centre, swimming pool, entertainment and small soft play."
• "Excellent range of activities on site for children including MUGA pitch, high ropes, bungee trampolines, arcade, mini golf and swimming pool."
• "The site and facilities were clean."

Cons:

• "Jobs worth warden trying to get us to move 6ft when we parked exactly as requested but caravan was European with door on wrong side - so rude!"
• "The whole vibe of the site was awful. Numerous security guards said it all."
• "WiFi, site advertises free WiFi but this conveniently stops just as you enter the camping field."
• "Entertainment facilities do feel a little overstretched."
• "You can guarantee the toilets to be pretty messy because the flush is too short"
• "The toilets and showers were disgustingly dirty within a few hours of us arriving."
• "Toilet and shower facilities were disgusting."

Staff and Service

Pros:

• "All site staff friendly and polite."
• "Welcoming and friendly staff right across the park."
• "Friendly and helpful staff."
• "All staff very friendly, plenty of toilet facilities."
• "Staff very nice and professional."
• "Mark went above and beyond to assist me in finding a solution."
• "Staff were helpful and friendly."

Cons:

• "Security did nothing. And to top it all off the family that had been evicted decided at 1:30am to call a recovery truck and load vehicles on to it right next to our caravan."
• "Reception lady talks rudely when asked for early check-in if possible, given travelling with elders."
• "The staff done nothing but speak over us and tried to blame us and gave us no option to take this further or ask for management."
• "Staff on reception not very helpful trying to resolve our issues."
• "Staff in the pottery painting stayed in the back room chatting amongst themselves and didn't help when a paint bottle exploded and went in my toddlers eyes, no apology, nothing."
• "Reception staff wired like robots you won't get anywhere."
• "Winnessing a disabled man being strong armed by the head of security"

Security and Safety

Pros:

• "Also there was always security driving around making sure everything was OK, or if you needed help."
• "The site was very clean and tidy, it was good to see there were security patrol regularly this give us peace of mind when leaving the caravan."
• "Regular security van which is good to see, dealt with an escaped dog swiftly."
• "We come a couple times a year and the security are AMAZING look after everyone."
• "Staff were friendly, security good."
• "The security presence at the bar in the evening is clearly there for a reason but when visiting this site with young children it's clear that more needs to be done around the park areas to ensure the younger visitors don't have to put up with this type of antisocial behaviour."
• "The whole park looks well maintained and clean."

Cons:

• "The whole vibe of the site was awful. Numerous security guards said it all."
• "Only downside is one of our bike was stolen! Just make sure to bring an extra good lock and keep them out of site if possible 🙈"
• "Unfortunately we had a water logged pitch, we later found out from a regular that they know this pitch gets badly water logged and wasn’t going to continue using it, but still gave it us for our stay even when other pitches were available."
• "Lack of security around MUGA pitch. Our 11 year old son was attacked by a 15 year old boy on the MUGA after he refused to hand over his football."
• "The security started putting his hands on people so myself and other residents reacted as we are well within our right as none of the staff should have put their hands on us!"
• "a man exposed himself to children and when I told staff they didn't seem too bothered."
• "The pitches were water logged which resulted in my vehicle being stuck in the mud."

Value for Money

Pros:

• "Reasonable price for pitches."
• "Just perfect break. Loads on the camp for the kids... Well worth the money and highly recommended."
• "Good supermarket."
• "The food in the restaurant was very good and highly recommend the burgers!!"
• "pizza place amazing and meal deal is good value."
• "The food on site is good (there are plenty of options)."
• "The activities weren't ridiculously priced and there was such a selection that we were always entertained."

Cons:

• "Food and drinks are a little bit pricey but as to be expected on a holiday park."
• "It’s a bit pricey avoid the onsite chippy the chips were warm ups from the day before they were not edible and 22 pounds for 4 small chips and 4 curry."
• "Brilliant park with loads to do for the kids! Unfortunately the pricing is outrageous!!!! Made us buy passes and you still had to pay for ALL of the activities and book in advance."
• "The activities onsite were overpriced and the activities and days out nearby were also quite expensive."
• "The onside restaurant had very extortionate prices so we just got up and walked out before ordering."
• "Drinks were expensive, but that is the norm for park sites (6 pound a pint) a bit steep!"
• "the bar was a bit expensive but u expect that on a holiday park the food shacks were very expensive"