Phone Repair Doctor Reviews Summary

Speed of Service

Pros:

• "Fixed in a few minutes."
• "Within a couple of minutes returned it working."
• "All done and dusted in 10 minutes."
• "They fixed it in 20 minutes!"
• "Repaired it within 30 minutes."
• "Saved me £70 and a lot of time."
• "All sorted in less than 24 hours! Great price as well."

Cons:

• "Needed constant nagging, no one rings you back."
• "I've been told that my phone will be repaired and I wanted for today. When came back they've said that part I needed to change is wrong and they can order one for next week. Waste of time."
• "The initial repair left the phone with part of the keyboard not working so your offer of a used screen at a reduced rate of £70 (on top of the £110 I paid for an unsuccessful repair) was insulting."
• "I appreciate it was over Christmas, but the delays were avoidable or could have been communicated."
• "Had an iPad repair to which 9 months later the screen started to play up again."
• "Paid 150 pound for a screen repair that didn't even last 3 months. My phone screen is falling off."
• "Faulty screen fixture had it fixed then a month later broke in same spot."

Customer Service

Pros:

• "Very helpful and professional service."
• "Both Vicky and the other lady were both friendly & professional."
• "Brilliant! from first telephone contact to delivered repairs they were knowledgeable and friendly."
• "They are polite, patient and very professional."
• "Very helpful and no pressure to sell. Took a faulty phone in and they fixed it for nothing in just a few minutes."
• "Wonderful service. I was recommended here by a friend and I can see why the staff are very friendly and helpful."
• "The staff were extremely friendly and helpful, they greeted me with a smile and in a professional yet friendly manner."

Cons:

• "So disappointed! I went in to get my iPhone 11 screen repaired. After picking up my phone I noticed the screen was tinted yellow and the phone screen colours where very off."
• "Asked them if they do jailbreaking and asked if I could do it myself and got an arrogant response."
• "First person I dealt with was very polite and nice... then next person I dealt with was so rude."
• "It is very difficult to deal with a person that does not let the customer speak!"
• "Bad communication."
• "Terrible service, won’t use again."
• "Staff were awkward when it came to me asking them to order a part."

Quality of Repair

Pros:

• "These guys are amazing, I completely bent and smashed my iPhone 8 by shutting in the boot door of my car, HARD! But in less than 24 hours my phone is like new!"
• "Explained clearly what could be done, how much it would cost and how long it would take. Very happy with results."
• "I recommend taking your phone here if you need a repair and will certainly be visiting again if I have any phone/tablet problems in the future."
• "Would not hesitate to use again or recommend to others."
• "Popped in with a broken iPhone 6, staff at the front advised what the problem was, within 5 minutes phone was taken and being fixed, within one hour can back all fixed and good as new, with 12 months warranty."
• "Did an amazing job with a new bit of technology they have and a video of my phone being repaired was great to watch."
• "Back glass repaired 1/3 of the price quoted by apple."