Ben’s Traditional Fish & Chips Reviews Summary

Category: Fish & chips restaurant London

Address: 200 Shaftesbury Ave, London, WC2H 8JL, United Kingdom

Rating: 4.4
based on 209 reviews.

Food Quality

Pros:

  • "The fish was mouth-watering and the portion was HUGE."
  • "The taste is exceptional, marrying the crispy perfection of the batter with the flaky tenderness of the fish."
  • "Their fish and chips was fresh and delicious, no fishy smell or whatsoever!"
  • "The fish and chips are very fresh and taste great."
  • "Fish was fresh, battered sausage was so juicy that we ordered more, chips weren't at all greasy and the mushy peas hit the spot!"
  • "Fish (cod) was fresh, perfectly fried, crispy without being soggy, nicely flaky and lovely."
  • "The best Fish of the world. The cod is amazing and the fries are delicious."

Cons:

  • "Spouse had the chicken sandwich which also needed more flavor."
  • "The chips could have stood to be in the fryer an extra minute."
  • "The food is quite greasy."
  • "The food is unacceptable, overcooked fish and soggy chips."
  • "The fish isn't the most amazing, the chips are marvellous."
  • "The fish had zero taste."
  • "The food was a lot of oil and little taste."

Service

Pros:

  • "The customer service is just something I couldn't describe in words!"
  • "Kind and quick staff."
  • "The staff was very kind too."
  • "The staff are extremely friendly and efficient."
  • "Ben and the other gentleman that assisted us were both super friendly too."
  • "The service was amazing. The owner was super friendly and very warm."
  • "The service complements the experience, efficient and friendly, creating a welcoming atmosphere for locals and visitors alike."

Cons:

  • "Cash only establishment with no warning - even with an American Express sign at the register."
  • "Finally, I asked a glass of tap water and nobody brought me anything."
  • "The waitress was SUPER RUDE."
  • "The server, a young boy, paces about the place with a scowl."
  • "Tourist trap!!!! Avoid this place... man with moustache owner horrible person unprofessional."
  • "She never smiled or welcomed us, she was not good enough to be a waitress."
  • "The waitress only did this to us Asians. Obviously Racism."

Value

Pros:

  • "Found this chip shop by pure chance. Fish and chips are authentic unlike other places in central London and not badly priced."
  • "A large portion of fish and chips + a drink costs 10 GBP which is very good for the quantity and the quality of the food."
  • "The quality, portion and price were fantastic."
  • "Both the fish and the chips are not greasy and the portion is generous with reasonable price - including a can of drink, one plate was only £10."
  • "For 12.50 each, it seemed to be a great value based on the location."
  • "The price is a pleasant surprise, offering a satisfying meal without breaking the bank."
  • "For 9£ I had a freshly prepared fish and chips and a beverage of choice."

Cons:

  • "The food was a lot and overall taste was good for the price. But 6£ for 33cl of an industrial beer (Budweiser) Is just pure robbery."
  • "However for 2 meals cost us £23."
  • "They charged us a more expensive and biggest fish and chip from the menu. 28 euros."
  • "Low quality dips, it says served with tartar sauce which was not provided, and the offer for fish, chips, and a can for 10 apparently is for a small fish that no one told us is an option."
  • "We then had to go to a ATM and pay extra foreign fees for cash."
  • "Like others mention they don't take card, don't go to the ATM in the road if you have a non GBP account though, cus it charges £3.49 per transaction."
  • "Directed us to a scammy ATM in a tiny convenience store to force us to pay in cash."

Ambiance

Pros:

  • "It's clean and brightly decorated and there's more seating downstairs."
  • "This is a gem in London."
  • "Cool decor, nice and clean."
  • "Nice peaceful place amidst the London rush."
  • "The atmosphere inside is cool."
  • "Great spot to relax and people watch."
  • "The place had a nice family owned feel."

Cons:

  • "The front and back door were opened on the same time which made the place quite cold and unpleasant."
  • "The room downstairs smells funny and toilet is dirty too."
  • "Downstairs, where the bathroom is, smells."
  • "The whole place stunk of toilet."
  • "Then you turn around and notice how unsanitary the place is."
  • "The place feels quite cheap and requires renovation."
  • "The toilets were unfortunately badly maintained."

Payment Options

Pros:

  • "Cash only, which was fine with me!"

Cons:

  • "However, the only reason I don't put 5 stars is because they only take cash. No card payments."
  • "BEWARE CASH ONLY!"
  • "EDIT 2022 - sadly, NO CARDS ACCEPTED, CASH ONLY."
  • "Be careful because only can be paid by cash."
  • "We were told their card machine broke today, but reviews of being cash-only go back over for months."
  • "They only accept cash though, but there's an ATM very close by (1min walk)."
  • "Why did you tell a customer it was fine to park their motorbike outside the shop. Then they get a parking ticket because of your greed."

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