Address: Carbis Bay, Saint Ives, TR26 2NP, United Kingdom
Phone: +441736795311
Rating: 4.3
based on 229 reviews.
Location & Views
Pros:
"Wonderful location and really nice spa."
"The room was in the beach building with a small balcony to fully enjoy the view."
"Hotel is lovely. Views are lovely, spa is lovely."
"The venue was lovely, the views were stunning."
"Great to have the railway so close to be able to pop into St Ives very easily."
"The new landscaping around the development is stunning and will encourage wildlife."
"We stayed in one of the stunning lodges with direct access to the beach."
Cons:
"We booked a garden view room. We assumed this meant a room in the hotel with a garden view. It actually meant a room behind someone's house on a busy main road 15 minutes away from the hotel."
"Very narrow approach road with single lane bridge though made access very difficult, especially with the volume of traffic."
"Finding our 'deluxe' room had only a view from the window over a roof top with a vent."
"Fantastic location, however the building works directly in front of the beach spoilt the view, not what you want on a Spa break."
"Wasn't exactly relaxing as it was (literally) next to a building site with regular intervals of power tool howls."
"The 'small double room' is just that very small."
"There was building work and scaffolding going on at the front of the hotel as well with trucks also parked in the hotel car park."
Service & Staff
Pros:
"Such a fantastic relaxing hotel. Staff are so so friendly and can't do enough for you."
"They all looked professional and smart. Lots of smiles which lets of a relaxing vibe."
"Need a relaxing break, well Carbis Bay Hotel is just the place."
"The waiter Alex is also another lovely kind gentleman who is very attentive and eager to help!"
"The staff were friendly, professional and efficient and made us feel like we were the only guests there."
"Most of the staff is really nice and happy to help."
"Staff cannot be more helpful, always looking to see if you are ok or offer you a drink."
Cons:
"The service in the conservatory is very slow and not structured you either wait a long time at a table to be served or you have to go to the bar and also wait a while."
"I've never seen staff look so irritated and frustrated with both each other and guests throughout so many service points in one hotel."
"Overall I found the staff arrogant and unhelpful."
"The one thing which let the side down for me personally was the dining customer service - for a hotel of this quality it definitely needs tightening up and for the staff to be more vigilant and attentive."
"The staff at this point were not helpful and we felt very uncomfortable speaking to the ones on the first night."
"Staff in this hotel have serious attitude issues."
"Reception staff need training in customer relations, waiting staff a bit hit and miss."
Rooms & Amenities
Pros:
"The room we did stay in was an average size, a nice big bed, personal balcony with views on to the beach, with a nice sized shower."
"Rooms are beautiful."
"The rooms were luxurious and spacious."
"Room clean and well equipped."
"The room itself was spacious and clean."
"Rooms are spacious and well equipped with absolutely beautiful bathrooms."
"Carbis Bay hotel is an excellent hotel with large and comfortable rooms, well furnished and very clean."
Cons:
"Our room felt dated, it over looked the noisy carpark and had no mini fridge/ biscuits etc which you would expect in the room."
"Superior rooms nothing more than basic, cramped, poor ventilation, no air con, no lift, dated bathroom."
"The 'king size' bed they advertise is really just two twin beds connected together and, as such, there's a hard, rigid line that protrudes down the middle of the bed where the two mattresses meet."
"The room we got (301) was no bigger than a standard room overlooking car park to beach."
"Our room was on the top floor. No elevator! No A/C, extremely small bathroom."
"Our two bedroom suite, costing over £1,000 per night was very basic with a shared bathroom and tiny bedrooms."
"The bathrooms were very dated and have horribly inconvenient antique taps."