Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Sainsbury, Stirling is a well planned out clean store. With a wide variety of products grouped around the store."
• "Large supermarket that you can find pretty much everything you will need under one roof, plenty of parking, help desk and good security."
• "Great product selection and store layout, so easy to navigate with clear signage and super simple for wheelchair users."
• "The modern store has plenty of room in aisles and is always clean."
• "The space and layout of the shop is very user friendly."
• "Nice size of a shop with ATM, coffee shop and a pharmacy along with usual thing you find in a large Sainsbury's."
• "Airy, open space, wide aisles and good quality foods and clothing."

Cons:

• "I really don't like the layout of the store, especially the checkout area."
• "The recent re-organisation to accommodate the Argos outlet is awful. Not at all a logical layout at all."
• "Click and collect often confusing and collected from different areas of the store."
• "Don't like this Sainsbury's; although it's huge seems to never have what you want and often shelves are lacking in supplies, especially fruit and veg."
• "The only thing is that some product shelf positioning is questionable. Jam and honey away from most groceries, at the other end of freezer aisles????"
• "Well once you're in its quite difficult to get back out cause only half the amount of checkouts that they have are open."
• "Usually walk as car park is horrendous getting in and out, ques are terrible depending on what staff is managing it, too many self service chechouts close together, in place of staff."

Customer Service

Pros:

• "Staff are friendly and helpful."
• "Their employees are the friendliest people and very eager to help assist you."
• "Wendy from the petrol station, Sam and Keir from the store went above and beyond to help me out yesterday."
• "Unfortunately my father took ill in the store, but the staff were absolutely fantastic and even called me the next day to find out how he was."
• "The staff are most helpful and I was very happy with the quality of service I recieved-"
• "Big thank you to Rachel in the red jumper, who helped me find what i needed."
• "All the staff seem very nice and helpful, never had an issue when asking for a product or help to find anything."

Cons:

• "No Stars, not customer friendly, quite abusive staff when trying to return a faulty item."
• "The majority of staff look and behave like they'd rather be elsewhere though."
• "Staff just not willing to assist, self check-out kiosks are faulty, pharmacists a bunch of ignorant people."
• "I asked a girl in a suit first who was very unhelpful, in fact I'd say she couldn't have cared less."
• "The member of staff on self service check out today was unhelpful and rude."
• "A member of staff was very rude to us."
• "I was at the dell counter the other day I stood for over 10 minutes there were 3 staff up at the pizza counter thay seen me and did nothing to help I put my basket on the ground With my other groceries and went to tesco I won't be back."

Parking and Accessibility

Pros:

• "Plenty parking spaces but it was like an ice rink. Company hadn't attempted to clear the ice or put grit down."
• "Ample parking, very good shopping trolley and basket availability."
• "Good parking large store with cafe upstairs worth the visit just for the view of Wallace Monument."
• "Great selection of products, plenty of parking and a huge selection for household items."

Cons:

• "Access & exit for the car park is a complete shambles."
• "It is about time that the car parking issues and road system at the shop is sorted, It is virtually impossible to exit the car park at busy times."
• "Sitting in the car park trying to get out, we've been here about 40mins now and not even near the exit."
• "Parking horrendous, lighting non existent."

Product Selection and Stock

Pros:

• "Sainsbury’s in Stirling has to be thanked for providing customers the opportunity to buy produce at or near its sell by/use by dates at discounts of usually 50% or more."
• "Best choice of any Supermarket in Stirling. Especially for clothes, dvds and electrical items."
• "Love shopping at Sainsburys, all you could wish for under one roof, wide range of products, even has a pharmacy, pick-up points from on-line shopping."
• "Fantastic range of food clothing and homewares."
• "Well stocked grocery store, with a good mix of value for money produce ranging to higher price options."
• "A good store with wide selection and good choice."
• "The range of products is excellent."

Cons:

• "Really not good, used sainsbury stock checker to make sure items were stocked. It said they were but when I got to shop ...no stock."
• "They have a large clothing section... not a lot of guys clothes but nothing new there."
• "Wide variety of items, clothing and household products but checkouts understaffed or broken and the prices are very high. Does have a meat counter and deli though."
• "Currently under construction so large areas and services aren't available like clothing, home products, seasonal items etc doesn't make for a comfortable shopping experience."
• "I went in for two things while visiting the area... steaks and non alcoholic beer... I couldn't find the steaks I wanted."
• "OK. But main annoyance is lack of loose fruit and veg. Almost everything is wrapped in plastic."
• "Don't like this Sainsbury's; although it's huge seems to never have what you want and often shelves are lacking in supplies, especially fruit and veg."