Global Windows Reviews Summary

Customer Service

Pros:

• "Pat Mitchell in accounts who has patiently and quickly responded to all the additional information our insurance company kept requesting."
• "Communication was excellent all through the process."
• "Communication was brill throughout it all, they called on the second day of installation to ensure we was happy with how everything was going and happy with the service from the installation guys."
• "Their customer service was excellent from the start and their quote was extremely reasonable."
• "Everyone from the team we've had contact with throughout the process has been friendly, helpful and efficient."
• "The whole team are extremely helpful and professional!"
• "Everyone at Global has been both pleasant and professional."

Cons:

• "Would not use Global windows again."
• "Global did not seem in the slightest bit concerned regarding the huge safety issues this situation represented."
• "It disappoints me to have to say that the quality of after sales service has really gone down after having to wait 4 months for a broken down unit to be replaced despite having had deposit for that length of time."
• "But unfortunately, the company is very badly managed, use poor quality suppliers and should be avoided at all costs."
• "Overall we have been disappointed with our experience with Global Windows."
• "To say I am disappointed here is an under statement."
• "The fit quality was astonishingly poor, at one stage we had to sleep in another room as the fitter had started every window and finished none."

Product Quality

Pros:

• "Good quality conservatory good price also 10 years guarantee what more could you ask for."
• "The products themselves are outstanding and high quality the installation was efficient and spot on and would highly recommend them to anyone our new doors are amazing thank you."
• "The windows and doors look fantastic and I'm very happy with the finished product."
• "The patio door is attractive and of high quality and we are now much warmer without the drafts."
• "The quality of the products were first class and it was a really slick operation from the whole team."
• "The products that I received were of an extremely high standard as was the fitting of said products."
• "Windows and doors were fine quality."

Cons:

• "It clearly isn't [of a very high quality]. So after much stress and inconvenience, my parents have paid over the odds for a door, the design of which isn't the one they paid for."
• "The sills installed below the bedroom windows were getting damp on the inside."
• "Could see daylight around the door when closed, new door eventually fitted as original was warped."
• "We have had a few problems with some triple glazing they fitted."
• "The door is not to same design as the door my parents originally ordered and the letterbox is not where they chose it."
• "Very dissatisfied after paying over £1000. DO NOT RECOMMEND."
• "Following installation, we have had to get Global to come back on 3 separate occasions to repair problems with the windows."

Value for Money

Pros:

• "Global were not the cheapest but they were far from being the most expensive."
• "The job was the right price, the product of excellent quality and fitted within the time frame quoted."
• "The price they quoted us was fair."
• "Also good value for money compared with other companies and no hidden costs."
• "They gave us a realistic and competitive price."
• "We liked their pricing policy unlike other companies who come in with an astronomical price then apply discount after discount until they get down to a reasonable price Global gave us 1 price which was still better than than the other quotes we received!"
• "Global Windows were not the cheapest quote we had but you get what you pay for and we’re really glad we chose them for our installation."

Cons:

• "My parents have paid over the odds for a door, the design of which isn't the one they paid for."
• "When the fitter finally arrived and was getting on with the job I found out that to fit anything else other than the door it would be a couple of hundred pounds more on top of the quoted price of £755."