Virgin Active Reviews Summary

Customer Service

Pros:

• "The reception staff are always at your beck and call and always go above and beyond for you."
• "I was treated with the upmost respect from 1 person that was my personal trainer."
• "Great staff, if I need anything I just contact Rob and he will sort out everything for me."
• "friendly helpful staff"
• "Staff are very friendly, helpful and always ready to greet you on arrival."
• "The staff at the front desk are really lovely and helpful."
• "Staff are amazing, friendly and so attentive."

Cons:

• "I’ve tried calling multiple times and no one ever answers."
• "the staff racially target a lot of the people that go there"
• "The accounts team are impossible to get hold of and very rarely actually call you back to resolve the problem quickly."
• "I tried calling several times throughout the day to log this incident but no one at reception picked up - wait time was upwards of 20 minutes."
• "Had to ring several times before I got through to book an appointment to view the club with a view to joining."
• "I've noticed whenever I call them and select the extension which states that I'm a current member, they'll leave me waiting for 10+ mins before answering or just not pick up the phone at all."
• "I did report one of the spitting incidents to a member of staff who said she would radio someone to come and clean it but no-one came."

Cleanliness

Pros:

• "The facilities are clean and the place is well equipped."
• "the place itself is clean."
• "Changing area is clean and well maintained."
• "Amazing gym, clean facilities."
• "It's a very comfortable place. Friendly staff, clean surroundings."
• "Not the cheapest I've ever been to but it is the best with excellent facilities and super clean, for me THE most important thing, every visit there's a cleaner somewhere doing a great job 👍 keep it up 🙂"
• "Staff are friendly, and the changing rooms are well maintained/clean."

Cons:

• "The building looks big from the outside but lacks inside."
• "Very few staff members around and changing rooms were a mess."
• "The gym in Sheffield is not very clean and reminds me of a public swimming pool, the ladies changing room had hairs all over the floor and the sinks were shockingly dirty."
• "Plenty of high chairs but they are pretty grubby, especially the straps so wasn’t thrilled to sit my baby in there!"
• "I never see staff in the changing rooms and once there was sanitary towels and blood all over the locker rooms."
• "The toilets should be checked and cleaned more, it’s hit and miss whether or not you’re gonna be met with someone’s mess."
• "The gym itself is good and nice and clean but the spa area is full of leering LOUD men that shout at each other and who all seem to know each other."

Facilities & Equipment

Pros:

• "Good variety of equipment, dedicated strength and bodyweight areas, punch bags are a nice touch too."
• "I would just like to say that this gym has had a positive impact on me: I love the new equipment Eleiko and the new classes that are due to come into effect soon."
• "A great place to go which makes exercise less tedious and much more enjoyable."
• "Very plush and full of facilities."
• "Spa area is brilliant, steam room + sauna."
• "The Climbing wall is decent, the route setting is okay but given that its a gym not a climbing center it's good."
• "The gym is excellent with lots of classes to get involved in."

Cons:

• "The worst health club I’ve ever been to staff are very unprofessional and power hungry avoid at all costs specifically if your are a person of colour."
• "The management are so rude they cancelled my friends gym membership with no reason."
• "Sometimes very noisy with water aerobics classes blasting music across the entire room."
• "The jacuzzi is always cold, it should be heated."
• "Repton Park gym. If you want gym and spa yes, but despite promises, hardly any classes."
• "Also when I was there they got rid of the Sunbeds half way through my term there and didn't let me end my contract, even though there had clearly been a change to the agreed service."
• "The company only cares about the young and beautiful."