Tatlers Estate Agents in Muswell Hill Reviews Summary

Customer Service

Pros:

• "Akis was quick to respond to emails and they found us a property within a very tight turnaround that is ideal for our needs."
• "Michael was very quick to respond, proactive, always gave genuinely useful feedback and helped us at every stage of the process from listing the property to move day."
• "Georgina was unfailingly positive, cheerful and supportive throughout the process."
• "We dealt with the whole team - Michael, Francesca, Daniel and more and everyone is polite, committed and knowledgeable."
• "Lewis Nash was extremely professional; polite, responsive and great at communicating between us and the sellers."
• "Daniel was exceptionally helpful to us from beginning to end."
• "Communication was effortless, always responded on time with accurate and clear information/guidance."

Cons:

• "They also made me feel like spending £1500 per month during Covid times was somehow low and undeserving of any respect or support."
• "Tatlers as well as the landlord weren´t informing us about the building works at all."
• "The agent was curt and disinterested in showing the house and brushed her off saying the property is unlikely to be there for viewing in 2 days time."
• "They were pretty unresponsive and slow considering how fast paced the London market is for rentals."
• "No one told us about building works going on next door for the next half year when we moved in!"
• "I have to chasing them more than 5 times to sent the E-mail."
• "They´re super nice until you sign, and then they´re ghosting you."

Property Management

Pros:

• "She is so helpful and friendly and it is reassuring to have someone so competent and professional looking after everything in my absence."
• "Eve Kyriakides is now my property manager and I am very pleased with the continued support I have."
• "A company or a brand means nothing without its employees. Eve at Muswell Hill branch is a great example of what difference it makes to the image of the company by its most valuable asset."
• "Mari has informed me of the issues and maintenance costs and always promptly responded to my queries."
• "Mari is honest, personable, and approachable making herself available."
• "We have had to have a few small jobs carried out and these have been efficiently organised and well communicated."
• "Whenever anything goes wrong in the property they respond instantly and will often send somebody to fix the problem the same day."

Cons:

• "The property was left in a mess when moving in."
• "They were restricting information from us until we signed the papers and then found out ourselves."
• "Despite promising twice that the place is going to be deep-cleaned by move in, it was such a big mess that it delayed our move."
• "They really don’t care about their tenants and won’t spend any money on necessary repairs and basic human rights."
• "Wife had an extremely rude encounter over phone with an agent over viewing of a property today morning."
• "Really rude and unprofessional staffs. I mean all of them...None of them had good attitude."
• "They ignore your email!"

Professionalism and Expertise

Pros:

• "Daniel has been so efficient, professional and hard working- the speed and ease of the transaction has been all down to him."
• "Both Hakan and Marco were very friendly and helpful throughout and they had an excellent knowledge of the area."
• "Lewis managed our sale and was absolutely fantastic."
• "He has an exceptional knowledge of the local market and his insight proved invaluable throughout both our sale and purchase."
• "I’ve used the Tatlers letting services for about 10 years and always found them to be on-the-ball and very professional to deal with."
• "Tatlers’ customer service is outstanding and their knowledge of the local market impressive."
• "Marco is an unflappable professional at Tatlers, Muswell Hill's leading local estate agent."

Cons:

• "Horrible experience from start to finish. Ilayda & Anthony seemed nice at the beginning, but then it quickly turned out that they couldn't care any less."
• "Unprofessional and unsupportive staff."
• "Those reviews definitely fake!!! Don't recommend at all."
• "We also had to live with black mould in a flat that didn’t contain any heat so we were freezing this winter."
• "It´s all been a big joke from signing until moving out."
• "Now that my tenancy has ended with these clowns, I’m so happy to be done with them."
• "They ignore your email!"