Address: Ashbrook Dr, Rubery, Rednal, Birmingham B45 9FP, United Kingdom
Phone: +441214576630
Rating: 3.5
based on 334 reviews.
Service
Pros:
"The staff who served and cleared away were polite and friendly."
"Debbie and Lisa are an absolute delight to have, they are very friendly and will help with any needs and questions in a very polite and professional manner."
"Really friendly staff. Very clean."
"The staff are absolutely brilliant Nothing was too much bother."
"All the staff was fantastic and nothing was too much bother."
"Great service from Rachel in the soft play area."
"The staff were friendly and attentive, with the food coming out quickly and served piping hot."
Cons:
"Staff really unhelpful and rude ignored me and my partner for 10 minutes whilst waiting for a table."
"It was concerning to observe managerial and other staff members lounging at the bar while patrons, including my party, awaited assistance."
"We were left standing at the front for ages waiting to be seated."
"Absolutely awful. After having booked a table (as stayed in the Premier Inn) we waited ages to be seated."
"Booked our table for 5 people to eat at 6.30, when we turned up at 6.25 to be told our reservation had been cancelled by us"
"This place used to be good but about 4 times in a row me and my other half have tried to book a table or just go in and have been refused at the door saying there no tables."
"Poor service, hardly any staff on hand, had to fetch our own menus 15 minutes after being seated as no-one had come back to us."
Food Quality
Pros:
"Food was very quick and brilliant value for money."
"The food is always good value."
"Overall, decent equipment, good quality food and drink, all at a reasonable price. Recommended."
"The food came out really quickly and was lovely and warm."
"Had dinner here a few times when in the area, with mostly very good food."
"Always good food here! The manager Dan is always walking round with a smile!"
"The food is pretty good here. Had a steak the one day and it came cooked how I ordered it."
Cons:
"Me and a friend went to have a meal on Saturday evening which was mainly steaks and mixed pork. Within 40 minutes of eating walking back home we both suffered from severe stomach cramps and food poisoning"
"Food was luke warm, one single toaster, that took ages to toast."
"The adult chicken meal was absolutely terrible the chicken was not fresh the coleslaw tastes sour and one of our chips was actually mouldy."
"Food was cold never again it's a dump off a pub"
"The food has little imagination. It's incredibly average and lacks any sort of care."
"The food was tastless, overdone, lukewarm and dry."
"Food so bad I sent it back."
Cleanliness
Pros:
"Play area and dining area was clean and tidy."
"Toilets are also clean and tidy too so cleanliness is obviously important."
"The play area was great too the kids had a fun time."
"Food was tasty and cooked well."
"Clean stylish modern decor."
"Food was delicious and nicely presented."
"The indoor play area was great for the kids clean decent size."
Cons:
"What really let the place down was the state of the seats around our table - ground in food."
"The whole trip was disgusting and everything was done in front of young children."
"The dirty dishes from the mains were not cleared from the table."
"The kids play area, It should be condemned... I let my child go in it for less than 5 minutes, him and me both seen how dirty it was."
"Tables dirty and seats stained with marks!!"
"Tables, floors, and children's high chairs still bore remnants of previous meals."
"Dirty tables, dirty floor."
Management
Pros:
"The manager Debbie was extremely friendly and helpful."
"Manager was truly amazing, in my opinion I think she was embarrassed by the situation. Very good manager."
"Richard the manager was amazing throughout the whole visit!"
"Fantastic service from the moment we walked through the door. Specifically the manager Debbie, acknowledged all the children individually and spoke to them."
"The staff were friendly, the food was really nice and the place itself had a nice relaxed atmosphere."
"Made extremely welcome at this Brewers Fayre, lady behind the bar was delightfully chatty, and extremely helpful."
"Debbie is just one in a million!"
Cons:
"It was concerning to observe managerial and other staff members lounging at the bar while patrons, including my party, awaited assistance."
"Manager or whoever is in charge of running this place needs sacking."
"The father of the family was disrespected by the manager."
"The manager (Debbie) was rude to me."
"We left after being stood at the waiting point for 5 minutes, after 2 members of staff saw us waiting on at least 2 occasions and none of them greeted us"
"Really disappointed the manager of this pub should be ashamed."
"We were seated by possibly one of the rudest people I have ever come across in the hospitality industry."
Atmosphere
Pros:
"Nice and family friendly environment. Has an indoor play area with huge slides!"
"The soft play is a great idea"
"Play Area was perfect, nice clean and spacious."
"Welcomes you with such great kindness. Very family like lovely atmosphere."
"It's a good place to meet, eat, and talk."
"The place itself had a nice relaxed atmosphere."
"Really kid friendly"
Cons:
"A little bit down market, screaming kids running riot"
"The whole trip was disgusting and everything was done in front of young children."
"I think it's terrible that when you're eating at the restaurant they charge!"
"No atmosphere. For a Friday night they were not busy."
"Screaming children running round tables which I could understand had I been In the play area."
"The staff turned a blind eye to other children of the same age and height as our daughter."