Asda Gateshead Supercentre Reviews Summary

Store Layout & Accessibility

Pros:

• "A great shop that has literally everything you need for yourself and your home."
• "Upstairs contains a large clothes department which is regularly restocked."
• "The store is always clean and has plenty of genuine happy to help staff."
• "The store was well sign posted and based on two floors with trolley friendly escalator as well."
• "Asda is my favourite place for shopping it's a huge store with plenty of free parking, loads of shopping trolleys."
• "The store is well looked after, has up to date checkouts, including lots of self checkout- both handbasket size and trolley size."
• "They stock all typical groceries, have a good selection of less common goods, and also have areas for computer games, electronics, parties, and household goods."

Cons:

• "Place is too big. Got sore feet walking twice the distance for our usual shop."
• "Getting in and out using the surrounding roads can be an absolute nightmare even during off-peak times."
• "Asda used to be so disabled friendly, However their recent updated fridges and freezers have made shopping in Asda for those in wheelchairs almost impossible."
• "However, the way to the car park is best described as dog-end alley."
• "Last time I was there you could take a small trolley through the self-service section, now you can't."
• "Putting those doors on all the chiller cabinets has to be the worst idea ever!!!"
• "The only bad things really are the toilets aren't often clean."

Customer Service

Pros:

• "I can’t fault the staff in store however, after a visit to the store yesterday I realised I had lost my gloves."
• "Visited the cafe today with my 3 year old granddaughter and was served by two lovely ladies."
• "Broke down in car park on hottest day of the year (ever). Staff took the ice creams I'd bought to their own fridge, offered me drinks and made sure I wasn't fined for my 6 hour stay."
• "The store is always busy with plenty of staff on hand should you require any help or assistance while you shop."
• "Visited the cafe with my mum and kids. Such wonderful customer service from Sonia serving us in the cafe, she made the children feel so welcome and attended to our dietary needs accordingly."
• "Went into store today for advice on passport renewal at the photo department. Spoke to Georgia who is an absolute star!"
• "Staff are very helpful - so don't feel afraid to ask anyone anything!"

Cons:

• "Maybe a suggestion that someone from senior management could spend the day working in the cafe to see for themselves how improvements could be made."
• "Staff haven't been tried properly to sell moble phones."
• "Staff were slow, rude and ignorant."
• "Awful customer service on 3 occasions."
• "Staff are clueless, tills not working and they just stand about looking bored, customer service is terrible and seem to barge past you."
• "We've been today to order pizzas and we couldn't believe how bad the customer service is there."
• "never shopping Asda (Metrocentre) ever again what a disgrace the staff where rude and disrespectful."

Cafe & Food Services

Pros:

• "Love the store but the cafe is atrocious."
• "We really enjoyed our food which was served straight away and my granddaughter ate more than I’ve ever seen her eat which was lovely to see."
• "Many thanks to the staff at this store, I received my online Christmas week delivery, all the products were excellent."
• "Just been into Asda Gateshead for some brekkie before our drive back to Lancashire. The fella dishing breakfast up and the young lass taking the money on the Till, brilliant!! So helpful and polite!!"
• "We love the cafe here."
• "We were in store today when our 4 year old son ran into a trolley and ended up with a gash under his eye. A gentleman called Phil and the first aider on the scene were fantastic with our son."
• "The staff were helpful as I was holding my son and couldn't carry the tray with the food on etc."

Cons:

• "Stood in a queue of approximately five people for 30mins for this. No rice left for a masala even though the cafe is attached to the biggest supermarket in the area!"
• "The restaurant feels outdated and not very clean either."
• "I don't like giving bad reviews but I was shocked how bad my visit was today."
• "I decided on a cheese & onion toasties which was the worst toasties I have ever had not only was it cold but it tasted of nothing couldn't even taste the onion."
• "Awful cafe, scones dry and tasteless, we had to ask for the clotted cream to be changed."
• "Toilets were dirty...cafe was quiet but still managed to forget about the pizza and burn it because the staff were too busy chatting."
• "Came into the cafe for a breakfast and mocha.. no mocha."

Product Availability & Pricing

Pros:

• "It's Asda so you know what you are going to get. Large store so easy to get around, easy and large parking area and benefit of fuel station which is almost always the cheapest in the area."
• "Very good asda store, with practically any standard item you could want."
• "Great store, a BIG Asda with everything you want and at very competitive prices."
• "The shelves are always full and you definitely can find all your items in one shop."
• "Returning anything is a breeze."
• "Thanks to all the night staff at Asda Metro Centre in Gateshead."
• "The young lady who was running the photo shop was excellent."

Cons:

• "Asda makes enough profits to employ enough people to run their stores efficiently but, like everyone else, seems to be obsessed with cutting costs."
• "I would rate 0 Star if I could."
• "This Asda is an absolute joke. The delivery service has on numerous occasions let me down."
• "With the HUGE price rises they are implementing you would have thought they would at least stock up."
• "This store is slowly getting worse when it comes to stock replenishment."
• "Constant empty shelves with very few staff looking to fill them."
• "The place is going from bad to worse. Loads of empty shelves."

Health & Safety

Pros:

• "The toilets are always clean."
• "Everyone at Asda Metro Centre seems to be really friendly and helpful."
• "The store is well looked after."

Cons:

• "AVOID IF YOU VALUE YOUR HEALTH No control of amount of customers in store like better stores like Tesco or Morrisons."
• "Terrible attitude towards covid 19, NO SOCIAL DISTANCING, PEOPLE WALK IN THE EXIT SIDE WHICH HAS MASSIVE NO ENTRY SIGNS and the security guard just sits there."
• "The men’s toilets are absolutely disgusting, piss all over the floor and god knows how long it has been there for."