Address: 15 Hartshead Ln, Hartshead, Liversedge WF15 8AL, United Kingdom
Phone: +441274872845
Rating: 4.4
based on 111 reviews.
Service
Pros:
"The staff were attentive, although it seemed we changed waiters a few times."
"Staff were really helpful and friendly, overall, definitely worth a visit, recommended."
"The staff are super polite and make it so much more special."
"The servers were friendly, especially the lady for whom English was a second language, she was very professional."
"The staff are very friendly giving an excellent service."
"We received a friendly welcome by the staff."
"The staff were very friendly and helpful."
Cons:
"So far shocking service. Been sat here 20 minutes with our empty plates. Totally ignored by all the staff who are too busy socialising with each other."
"Service very poor, food average."
"Waitress was abrupt and rude."
"Disconcertingly long wait to be served."
"However very disappointed on only the main fire going, did find it a bit cold in our corner."
"The service falls very short too and slow. Staff on phones in customers eyeshot."
"Waited 20 minutes to order, didn’t get our food till nearly 7.25……absolutely appalling service."
Food Quality
Pros:
"The food is of a high quality and very tasty."
"Gray ox is worthy of 5 stars .we had afternoon tea which is very nice .freshly made for us."
"The food was good, tasted nice."
"The food was amazing, we couldn't fault it, portion sizes were generous."
"The food beautifully presented and flavoursome."
"The black pudding n pigs cheek starter is literally the best I've ever had!"
"Gourmet pub food. Each dish presents even better than the menu reads."
Cons:
"The main course was definitely not worth the wait or price either."
"It is quite off putting also when you're waiting for your food and the waitresses are feeding someone's dog with scraps from the kitchen!"
"Despite the main element of the dish being gluten free, the accompaniments were not, even though they were highlighted as being gluten free too!"
"The food itself looked well-presented, but the portions were small for the price."
"Food was nothing special. My plate of fish and chips was grossly overcooked."
"The steak wasn't very tasteful and the chicken in the burger was overcooked."
"The food was bland."
Value for Money
Pros:
"Food really good as usual, early bird menu great value."
"All of the food was delicious, very good value for money."
"Early bird menu great value (£19 for 3 courses)."
"Without a doubt the best Sunday dinner I have had in a long time."
"Been several times, and always had good food at very reasonable prices."
"Fantastic portions and great quality food!"
"Food was superb and generous portions."
Cons:
"Quite disappointing for £30 per person."
"Overpriced and unfortunately disappointing."
"Very pricy for a-la-carte."
"Food was OK but overpriced for the standard."
"Perhaps a little overpriced but then we usually go midweek for the earlybird which is better value."
"Ok ,absolutely no more, overpriced and unfortunately disappointing."
"Ordered Fish and Chips......swimming in grease and chips soggy and lifeless.....triple cooked? I don't think so!"
Ambience & Location
Pros:
"The Gray Ox is tucked away & has a lovely ambience."
"Great place with awesome food and good Ale."
"Cosy pub with great views."
"Nice views during the day, good location."
"Lovely setting in the countryside with plenty of seating outside and a nice comfortable restaurant area inside."
"A lovely pub in a rural setting."
"Grey Ox Inn is a very cosy and hidden away Pub/Restaurant."
Cons:
"The furniture though is tired which was the only thing that let our visit down."
"Some of the furniture (especially the chairs) are looking quite shabby."
"Unfortunately went as flexitarian/vegetarian/vegan and the food just wasn't very good/actually quite bad."
"The choice of draught beers were a little disappointing."
"We asked for another table, and were informed that, with the exception of worse tables (e.g. near the toilet), they were fully booked."
"Absolutely appalling service."
"What has happened to The Gray Ox? From true a la carte menus and good home made food to poor standard average pub grub at greatly inflated prices but without any quality."
Booking & Accessibility
Pros:
"Parking was great even for larger cars/pick-up."
"Online booking a good idea but could be quicker."
"Booking was easily done by the website with a follow up confirmation email soon after."
"Large carpark."
"The only one problem is parking entrance- it can be dangerous for lowered cars ;)"
"Clean facilities."
"Good beers, nice wine list, outdoor seating."
Cons:
"Difficult to get hold of by phone.Ten calls over 3 hours and each one to answer machine."
"Booked a table for 4 weeks in advance for a special event. When we turned up there was a sign on the door saying it was shut for 2 days."
"Only called in for one drink on sunny day. Sat outside on one of the benches to be covered in the paint."
"Note: The car park is fairly small and there is no off street parking."
"Absolutely freezing cold too as no heating and seated right next to front door."
"Service is terrible. Asked to take the 10% service charge off was told no by the manager."
"The last issue we had was when the bill came they had charged us £50 for use of the private room!"