Franco's Reviews Summary

Food Quality

Pros:

• "The food was beautiful and plenty of it."
• "The food is fantastic and the service welcoming."
• "Everything is cooked to perfection and absolutely delicious."
• "The food here is delicious, and the service always excellent."
• "The food is absolutely top notch. Franco's is a prime example of quality italian food done properly."
• "Food is absolutely amazing. From the starters, to the main course to the desserts. Everything is fresh and tasty."
• "The food was authentic and delicious."

Cons:

• "Had a prawn brucetta starter which was lovely, however the vegetarian calzone was bland, my partner also thought the same with his meat pizza."
• "Starter sounded tasty but turned out to be unseasoned, flat garlic bread like a cheapy one from a pizza takeaway."
• "Our mains came lasagne was cold in the middle and waterey no taste and very bland, pizza dough was under cooked and the meats under cooked very disappointing."
• "Main was a sauceless pasta with cooked veg and meat, which can be delicious... Except the severe lack of seasoning and tasteless olive oil rendered it bland and totally not worth spending £14 on."
• "They brought the pizza over which was dried and cold, so I sent it back."
• "Both main courses were slighted spoiled by too much salt."
• "Wine was delicious but dinner food quality was really poor."

Service

Pros:

• "The service was excellent and the food was exceptional."
• "Service was brilliant! So accomadating."
• "Service really friendly and efficient."
• "Family ran restaurant. Amazing service. Very polite staff who will.do anything for you."
• "Delicious food, excellent staff and decent prices."
• "The service was good and the food was delicious and very authentic."
• "The service was fantastic."

Cons:

• "Felt a little neglected sat close to some big parties, struggled to get the attention of the staff to order food and then to get the bill paid."
• "Service wasn't amazing, thought some members of staff came across quite rude."
• "The guy who we complained to was very rude with an attitude also the guy who I'm guessing is the manager came over also had an attitude."
• "Staff tend to be lost in how busy they are and forgetting diners, especially when you are trying to catch their eye."
• "Service all night was poor i know they were busy but they had enough staff on etc."
• "Were forgotten about and after an hour and a half waiting for our main course and asking 3 staff who never came back to update us it arrived."
• "Service was abysmal and staff not really interested."

Atmosphere

Pros:

• "The food, service and atmosphere at this place is always outstanding."
• "A warm welcome on arriving and departure."
• "Love Franco's. Staff are lovely and proper traditional Italian welcome."
• "AMAZING food, lovely friendly atmosphere and really accommodating and welcoming with children."
• "A vibrant, buzzy atmosphere but not too noisy to have a good chat."
• "The atmosphere was lovely."
• "Great family restaurant with a really warm feel."

Cons:

• "When mentioned to Franco (owner) this was passed off as a joke, however on a recent visit the fly infestation was too much to bear."
• "Layout of the restaurant is not welcoming or cosy. Feels like dining in a school dining hall."
• "Also, the place is really noisy. I was struggling to hear the person sat opposite me."
• "Really annoying battle with small flies though."
• "The restaurant reminded me of a spanish hotel cafeteria complete with children on scooters."
• "We received disgusted glances from the staff members the entire time we were sat."
• "It’s a little bit like a work canteen which is a shame as could be wonderful with some attention to lighting /layout and may be background music."

Value

Pros:

• "The prices are a lot less than you'd expect for quality food cooked with quality fresh ingredients."
• "Overall great food and reasonable prices."
• "Called in for lunch yesterday, the food was lovely and reasonably priced the service was quick, nice friendly atmosphere."
• "Prices are reasonable and the food comes out quickly even when busy."
• "The food was delicious, plenty of it and middle of the road when it comes to price."
• "Very reasonably priced too, could recommend Franco's to anybody."
• "Price is reasonable and the owner will stop at every table to say Hello, worth visiting."

Cons:

• "More expensive than other Italians in the area though."
• "Quite expensive for what you get but overall a good experience."
• "Used to go to Francis alot. However .. Sadly the prices have rocketed. Bottles of wine ridiculous.. so bye as there are lots of other restaurants to go to."
• "Cant fault the fabulous food, more expensive than other Italians in the area though."
• "Food was OK but expensive for a cafe on an industrial estate."
• "It is expensive. Our part of the bill came to £65 for 3 of us."
• "Food was lovely, If a little on the pricey side."

Management

Pros:

• "Conversations with him are always enlightening and entertaining in equal measure."
• "The food was that good that I spoke to the manager and asked him to pass on my compliments to the chef."
• "The owner Franco is very kind and slightly funny."
• "Franco makes the effort to speak to every customer."
• "The owner is a fantastic host come and sat with us he had a great sense of humour."
• "The proprietor has a well deserved reputation for being a) very friendly and b) batshit crazy (in a nice way)."
• "The service is second to none the owner came over to us for a friendly chat."

Cons:

• "We felt embarrassed and belittled."
• "Absolute rip off. Pre paid for a meal for a works night out, only to be presented with a another bill at the end of the night for a service charge of over £100, that none of us were aware of."
• "When mentioned to Franco (owner) this was passed off as a joke, however on a recent visit the fly infestation was too much to bear."
• "The front of house/manager of the restaurant I believe then came over to argue with us, somehow trying to put the blame on us."
• "Owner came over and counted the party saying there were 4 “birds”in the group. Very insulting and didn’t apologise."
• "A weird old man kept coming up to talk to us - I think it was the owner but to be honest it was a bit uncomfortable & disruptive to our meal."
• "Was a shame that we got charged for something we didn't get but I think we were a big party and they just forgot."