"This McDonald's is the only one in Southampton where I never found hair in my food, they never messed up my order."
"Most McDonald's are meant to be fast food and you end up waiting a week for your food and even then they either get your order wrong or forget to give you your full order but no this McDonald's isn't like the others staff are friendly and the drive thru is fast and they always get your order right."
Cons:
"Never ordering from this particular store ever again. Every time you make an order they always keep missing the items."
"Definitely check the bag before driving away if you’re thinking about going through the drive through. I’ve never been here and been able to drive off without reminding them to complete my order."
"Worst MacDonalds ever. Have to wait ages, food is always cold and you don't get half of what you ordered."
"Absolutely useless place. Ordered twice at drive trough each time didn’t give at least half of order."
"We ordered customized burgers, with additional tomato and mayzzarella. Instead of it we received cheeseburgers with extra onion and ketchup and without cucumber."
"Forgot the nuggets in a happy meal and gave me half a cup of large fries."
"Every single order without fail is wrong."
Service and Staff
Pros:
"Went to this McDonald's, the staff are friendly and helpful, one part of my meal was under standard, once informed the staff quickly rectified the issue without hesitation or question."
"The food was excellent, the service was great, and it was quite empty in the morning."
"Always leave with a 'have a good day' little things like that make it much more appealing."
"Lady who served was super friendly."
"Usually quick and the servers absolutely always are smiling and very polite."
"This McDonald's staff are always lovely, polite and professional! Thank you for that."
"Staff were friendly which is rare for anyone to be that nice on a 6am start in England lmao, and the food was perfect."
Cons:
"Service was disgusting I waited fifteen minutes and didn't get served."
"Absolutely dreadful service if you go in as an Uber Eats rider."
"Staff were rude and service was poor."
"Service was disgusting I waited fifteen minutes and didn't get served."
"McDonald's is a horrible place very rude staff quite racist if you ask me."
"Place was absolutely filthy and it looks like the staff doesn’t know what they’re doing."
"The staff are clearly not happy at this McDonald's and aren't afraid to make their comments heard which makes me feel sorry for them."
Food Quality
Pros:
"Food nice and hot, and the all important question… the milkshake machine was working yayyyyy!"
"At the right times the food is textbook. Hot and fresh."
"The food here is great like every McDonald's, good place to take your children."
"Burger and chips up to the usual high standard."
"The food quality was very good compared to other branches."
"The Quarter pounder with cheese was good but the cheese was not melted enough."
Cons:
"Horrible every time I go there they get my order wrong food is cold."
"Nothing was freshly cooked, all of it was cold!"
"Food came, cheeseburger was stone cold and rubbery."
"The fries were the most disappointing cold and soggy fries I have ever had."
"Strawberry milkshake, was more like a cup of frozen strawberry syrup."
"Both meals with a strand of hair in them. The burger bap was also over toasted and the fries were undercooked."
"My food was not completed there was dip missing for the cheese bites along with a bacon mayo chicken and the rest of the food was cold."
Facility and Cleanliness
Pros:
"Inside decor is fantastic and toilets are always kept nicely."
"Main Street location. Fast service. Helpful staff. Clean and tidy rest rooms. Wheelchair access good."