Address: 776, 778 Barking Rd, London E13 9PJ, United Kingdom
Phone: +442078626363
Rating: 4.9
based on 147 reviews.
Professionalism
Pros:
"He was fast, professional, polite, and extremely knowledgeable."
"I genuinely appreciate his professionalism and care towards his clients."
"Their professionalism and reliability were outstanding."
"Not only did Fayyaz give me his time to give me advice regarding a house purchase without charging me, he made suggestions of whether i needed a survey at all."
"Zaid was super responsive and helpful, as well as accommodating when the seller's agent caused problems."
"Zaid was very helpful with everything. He did a thorough and very professional job."
"Zaid was extremely helpful from the moment I requested a quote."
"Zaid was very professional, I really liked his way of communicating and especially his availability to always reassure and be professional."
Cons:
"Regrettably, Zaid, the surveyor, couldn't provide the necessary answers."
"Zaid initially offered to help if I found another house, giving me hope that I wouldn't lose my previous investment. However, when the time came, he asked for even more money than I had already paid."
"WOULD GIVE 0 STARS IF I COULD. THIS IS A BACK STREET COMPANY. FIRST OF ALL WHEN YOU CALL THE PERSON REPLIES VIA TEXT INSTEAD OF ANSWERING THE CALLS."
"MAJOR ISSUES TO THE PROPERTY NOT MENTIONED ON THE REPORT WHICH HAS NOW COST ME THOUSANDS WHICH I WILL SUE THE COMPANY FOR TO GET BACK."
Communication & Customer Service
Pros:
"Fayyaz talked us through the report and explained anything we were unclear about."
"Zaid was always available via phone call or text and answered any questions I had."
"After the survey he called me and provided a 45 minute debrief which was really good of him."
"Zaid has been very easy to communicate with and he did an excellent, quick and smooth job."
"Zaid promptly offered me sound guidance and advice on steps I can take on remedying a problematic chimney stack."
"Zaid and his colleague were extremely helpful to me when I needed advice on a party wall issue and provided much needed clarity."
"Zaid called regarding a query I had for a property I am in the process of purchasing."
"Very responsive and easy to liaise with. Provided a detailed report and also helped clarify additional queries."
Cons:
"As a first-time buyer, my advice would be to consider finding experts through recommendations from friends."
"Just to avoid any further frustrating situations, I eventually purchased another house without a survey."
"THE JOB THEY ACTUALLY DO FOR THE PRICE YOU PAY IS AWFUL AND WILL COST YOU MORE IN THE LONG RUN."
"He could have just booked an appointment with me but I am so grateful for his honesty."