The Junction Health Centre - GP Practice Reviews Summary

General Practice and Staff

Pros:

• "My favourite gp so far been living in uk +8 years and so far best gp!"
• "Great communication from reception to doctors and nurses."
• "Really recommend this gp practise:) big thumb up."
• "Doctor is professional and health check lady who I can’t remember the name clearly but she is also amazing."
• "The level of care I received is beyond amazing."
• "Amazing patient services.. the way they care for the patients is fabulous."
• "The doctors at the practice are attentive and efficient."
• "The Doctor I saw was very thorough and friendly."
• "The staff at the health centre helped my brother when he experienced a sudden, serious complication with his type 1 diabetes."

Cons:

• "Receptionists are incredibly rude and have zero people and communication skills!"
• "Every time I have to call this practice it gives me anxiety and I feel stressed that I will be again treated rudely."
• "Not even one star is worthy."
• "Unexperienced and irresponsible doctors and staff."
• "There are some very unsympathetic and condescending female nurses here."
• "Seen by a nurse practitioner who was possibly the rudest, most patronising member of NHS I have ever come across."
• "If you have the misfortune of being seen by a nurse by the name of Annie, request to be seen by someone else."
• "Nurse was also unpleasant, making very condescending remarks to me!"
• "At one point answering the phone she was rolling her eyes at annoyance to someone on the phone."

Reception and Booking Appointments

Pros:

• "Helena, for understanding my issues and arranging a quick appointment she was so friendly and kind!"
• "Recently joined when I moved to Clapham Junction and can honestly say I’ve been pleasantly surprised with the services here."
• "Always a super quick turn around when making an appointment."
• "The reception staff are very nice (to me at least) and it's a very spacious environment."
• "Reception staff were friendly and prompt."
• "The girls at the reception desk were very welcoming."
• "I think they were professional, receptionist was kind."
• "Went just before they opened today and got in relatively quickly, and the staff was polite."

Cons:

• "It is impossible to manage to speak to someone when I call the surgery."
• "Very inefficient as well when an appointment is scheduled to be between 1-2pm the gp would call you 11 in the morning."
• "Great practice - staff are lovely and service is really efficient. If you can through. Unfortunately no one ever answers the phone."
• "Don’t even waste your time calling they will not answer."
• "The receptionist are so rude it’s unbelievable."
• "Receptionist “Dee” extremely unpleasant and rude to everyone that came in."
• "The receptionist just told me it was too late and there were still lot of people to visit."
• "The "doctor" (I suspect it was actually a nurse) that saw me completely dismissed my symptoms."
• "The receptionists are always unfriendly, and I spent my days trying to call by phone, but in average, it keeps ringing without an answer."

Walk-in Clinic Service

Pros:

• "The best walk in centre service. I went there for the first time today as that's my closest walk in centre."
• "The reception staff were lovely."
• "The pleasant nurse practitioner diagnosed me immediately, a prescription was issued and I was on my way."

Cons:

• "Since the start of the pandemic, the clinic has stopped accepting walk-in appointments."
• "Don’t try going after 5pm for a walk-in appointment."
• "The expected wait time last night was three hours, and whilst I was on the phone the list was closed."

Telephone System and Communication

Pros:

• "Once you finally get through to speak to someone on the phone, as a registered patient, I have to say the doctors and nurses are excellent."
• "Automated telephone system works well for repeat prescriptions."

Cons:

• "Their phone system is a nightmare, never can get through."
• "You can never get through on the phones."
• "Calls are not answered, and when they are, the staff is extremely rude."
• "The phone is never answered for any queries or appointment bookings."
• "I’m beyond frustrated with their phone system."
• "I've wasted hours on the phone trying to get through."
• "I've had numerous instances of calling in and either being hung up on or told incorrect information."
• "The telephone system is designed to not put you through to a human."
• "After finally being put on hold, the system hung up on me after 15 minutes."