London Doctors Clinic Private GP Reviews Summary

Appointment Booking and Availability

Pros:

• "I was able to book an appointment for the same day for a test."
• "Appointment was easy to get. The Dr was running on time."
• "Phoned at 9am on Friday 30/23 and got treatment at 1115."
• "Was able to book a same day appointment."
• "I managed to book a next day appointment with an immediate referral to an x ray clinic."
• "I booked a same-day online appointment. The doctor who spoke with me was kind and listened."
• "Super easy/convenient to make an appointment online, even last-minute, and on a Sunday morning."
• "Booking system couldn't be easier and appointment availability is great."
• "Had to get a PCR test for travelling. There was no waiting."
• "I came for a quick corona test for my depart and as I could directly do the test."
• "Test booking online was also easy."
• "Easily got an appointment."
• "I found the online booking system very easy."
• "Very pleased with London Doctors Clinic! Had to get a PCR test for travelling."

Cons:

• "Then, while I was literally ON MY WAY to the London Bridge office, I was told that there is NO. TESTING. ON. WEEKENDS."
• "Awful awful service... had to be rescheduled."
• "Shockingly amateur... Complete chaos and incompetence in accepting a booking."
• "Very unpleasant experience. Called for an appointment at London Bridge at 230pm, and got both the confirmation email and text. Arrived 15 minutes early as instructed and got told there was no availability."
• "So I booked for an appointment same day on Thursday at 7:45 pm for my little boy who was sick... So went there and waited outside the door for 20 mins, in this windy and cold weather, nobody open the door."

Customer Service

Pros:

• "Many thanks for fixing me up. I feel so well now and antibiotics have ‘kicked in’."
• "They performed a test and because the result was bad not only did they email promptly the doctor rang me (twice) and encouraged me to take the next steps."
• "My husband was super sick for the past 3-4 days... They were great about sending us reminders through email and text about our upcoming appointment with time, location and phone number."
• "Dr Nathan was very considerate and friendly."
• "I received an excellent service and rapid medical treatment when I felt poorly on a Sunday afternoon."
• "Very very good service and very Kind and polite people."
• "Nice and friendly staff."
• "Very accommodating staffs."

Cons:

• "The receptionist refuses to acknowledge either of our presences for a very long minute."
• "The Receptionist asked for my d.o.b. in a very loud voice in front of several other people."
• "The Receptionist was unprofessional, and the management of the Clinic needs to be reviewed."
• "They clearly just want to take your money."
• "For a private clinic... terrible customer service and customer handling skills."
• "The doctor, although pleasant, had no idea of the full investigations I needed."
• "A young couple were 10 minutes late for their appointment... They were told the doctor would not see them as they arrived late."
• "Support staff was unprofessional and unhelpful."
• "Had to confirm my personal contact details to out loud to receptionist in very cramped waiting room with other patients about, zero privacy."

Clinical Care

Pros:

• "The doctor was very good, and asked sensible, relevant questions."
• "The test was straightforward and I was given a report that I could give to my GP."
• "The doctor was very thorough, professional and efficient in terms of the questions he asked and the exam itself."
• "The medication he prescribed has had an immediate beneficial effect."
• "The tester was a very kind and polite woman and she did the test absolutely great."
• "The doctor was perfectly pleasant."
• "Absolutely fantastic experience of London Doctors Clinic. Super easy and efficient booking system."
• "Lovely experience from start to finish... Doctor was fantastic with our daughter."
• "I received a very professional service at the LDC. Dr was very knowledgeable."

Cons:

• "The 'thorough' exam lasted less than 5 minutes."
• "There was no follow-up."
• "I had to call them 3 times to get the results of my test."
• "Doctor was late and seemed to rush through the appointment."
• "I didn’t feel like the doctor took my concerns seriously."
• "The doctor did not perform any physical exam which was necessary in my case."
• "Very superficial check-up."
• "I visited for a general health check-up and the doctor seemed more interested in upselling services."

Overall Experience

Pros:

• "Overall a great experience. Staff was professional and courteous."
• "Everything from booking to consultation was smooth and easy."
• "Overall I am satisfied with the service, the clinic is clean and tidy."
• "Very good experience at this clinic. Was seen quickly and doctor was very professional."
• "Overall, the experience was efficient and quick. Would recommend."
• "I'm happy with the experience I had at this clinic. It was easy to book an appointment, and the doctor was helpful."
• "Had a wonderful experience with LDC, everyone was very professional and the clinic itself is very modern and clean."

Cons:

• "Very bad experience overall."
• "Overall experience was chaotic and not what I expected from a private clinic."
• "I did not feel taken care of at all."
• "Generally a bad experience, not worth the money at all."
• "The whole experience felt rushed and impersonal."
• "I wouldn't recommend based on the complete lack of organisation and customer care."