Canberra Old Oak Surgery Reviews Summary

Appointment Booking & Management

Pros:

• "Special thanks for receptionist M, Faisal who resolved my problem amazingly and kept his promise by booking my appointment sooner."
• "Nikki was very helpful and slotted me in when another patient ran late."
• "Added bonus to visit, booked me in at Hamlins Vaccination hub next Saturday for Covid booster."
• "Had been having some issues booking an appointment until I got a call from Victor who was very helpful and professional."
• "It was a great visit today and thanks to Nadeem for reacting to my request and saving on an appointment slot."
• "The receptionists were fantastic, I had an issue with my skin and the ladies helped me to get a visit from the Dr. Uppal + Partners straight away even if I wasn’t registered here yet."
• "Appointment for flu jab last Thursday, no problems at all."

Cons:

• "The downside is appointments cannot be booked on phone, besides in the morning between 08.00-08.30."
• "Terrible service. My wife is pregnant and she has a strep throat! I raised a request at 07:30 A.M. in the morning and I was told a clinician will contact me by phone or SMS by 6:00 P.M. But, they didn't come back."
• "I make an appointment again and they answer that they would call me for a F2F appointment, 2 months have passed and they have not called me back."
• "Waste of time. No way to get to see a doctor, they sent me a link to send pictures to, and never got a response."
• "It has become impossible to get appointments."
• "They promise to call you back and do not."
• "I have experienced prolonged difficulty and frustration to get an appointment."

Reception & Staff Interaction

Pros:

• "The reception staff were absolutely amazing, they had the patience to help me out and were very polite and helpful."
• "The staff and reception are very responsive, helpful and nice!"
• "Thank you for being patience, being kind, polite and friendly and Top of it Thank you for having Heart towards your patients."
• "He is professional in assisting and his willingness to help and support was top each and every time."
• "Receptionist Kaz is very attentive and very professional, goes extra mile in his position!"
• "The receptionist team at Canberra are always helpful and easy to talk to."
• "Very good GP surgery. Very efficient and polite reception staff."

Cons:

• "AVOID AT ALL COSTS. I have never seen any reception staff so careless and rude!!"
• "Clueless receptionists who only know 'do that on the app'."
• "The staff are very argumentative and rude if I’m being honest there is only a few nice receptionists who are actually willing to help."
• "AVOID!! I am assuming the good reviews for this surgery were written before the dr. IQ app."
• "Seriously, where do you hire these people?"
• "What a bunch of disgusting people at the reception."
• "Pathetic and inhumane phone reception staff."

Medical Care & Treatment

Pros:

• "Nurse Stephanie was super friendly and compassionate."
• "I had the pleasure to be seen by the Doctor Amparo which is absolutely amazing. I had very bad experiences in the past with other practiser but she made me feel comfortable from the beginning. Thank you so much Amparo."
• "Joy Marivate went above and beyond to make me comfortable!"
• "Nurse Elena was honestly the kindest and most professional member of NHS staff I have ever come across."
• "Dr Shayma is an asset to this GP surgery. She was so wonderfully kind and understanding."
• "The care is much better here, they take their time to listen to her and got seen to on time."
• "Outstanding service received from Ms Maria Amparo Belda Arribas."

Cons:

• "No sense of urgency or care whatsoever for mental health."
• "Will not be staying at this practice."
• "When you go in for an appointment the doctor doesn’t even check you over only rushes to get you out of the room."
• "They are going against specialist advice from Kings College Hospital… a GP?"
• "This GP shouldn’t be open with unprofessional and unskilled staff."
• "Poorly trained, rude mannered clinician who lacks people skills contacted me."
• "Lack of care, unprofessional behaviour of the doctor who assessed my newborn (for the whole 5 minutes) lead to deterioration of my child’s condition."