The Lawson Practice Reviews Summary

Appointment System

Pros:

• "The booking proceeds (e-consult) is really easy to use and such a quick process."
• "I always get a quick response from my online queries, and on this occasion the doctor listened to all my concerns and actioned further investigations very quickly."
• "The appointment system is much easier to navigate. I never stress about being seen."
• "There is always an emergency doctor screening patients same day if you need urgent help - this process can't be faulted in the current climate of extended waiting times."
• "I was given an appointment within 3 hours of requesting one and seen within 48 hours!"
• "When l visit the Surgery my appointment was on time and the Nurse, Doctor see me at the exact time my appointment was scheduled."
• "Went today for my sons bcg injections. I was 30mins early for my 11am appointment. As soon as i told reception i was here, i got seen too within 5mins."

Cons:

• "The on line booking system is not sophisticated enough to deal with the task and it is like a lottery."
• "You need to wait until Monday, 8am to book an appointment, regardless of whether this is an online (screening) or in-person consultation."
• "The appointment was cancelled twice! Got a text message arriving a couple of hours before in both cases and had to wait for more than a month to get the first appointment rebooked."
• "It has become impossible to see a doctor in this practice."
• "Getting an appointment is completely inflexible and does not consider the needs of older people."
• "The phone number doesn't seem to get you through to anyone other than an endlessly repetitive message."
• "Absolutely horrible appointment booking system."

Staff and Service Quality

Pros:

• "All the doctors, nurses, health practitioners & reception staff are wonderful professional, thoughtful & generous & kind with their time."
• "The Dr's are excellent as are the nurses and the P.A. is absolutely fabulous."
• "Asia Sharpe from the The Lawson Practice was awesome highly recommended!"
• "The team are very nice and professional especially Dr C Morgan."
• "Dr Rauf has always been understanding, empathetic and kind."
• "The doctors are fantastic at this surgery. I have seen a couple of them and they listen and do their best to help."
• "The quality of care is outstanding."

Cons:

• "I have found this GP to be very unresponsive when it comes to patient care and support."
• "The receptionists are stubborn, blunt, uncaring, disinterested in people."
• "Very poor experience. Lack of patient privacy protections, why can a receptionist see patient medical issues?"
• "The lack of care or the inexperienced staff at the reception is just the start."
• "They are a total disgrace can never get to contact or see a doctor my mum is house bound and suppose to get home visits but hardly ever does."
• "The people at the practice are not at all supportive at all."
• "The practitioners do not listen to the patients ultimately causing delays in care."

Facility and Accessibility

Pros:

• "It's also a nice clean building with lots of light!"
• "This is the best practice in Hackney and I would not be able to sit and write this today without the combined effort of all the people that work there."
• "Premises are spacious and clean."
• "I have been registered at the practice with my family for many years. They offer great range of services."
• "The only plus side is that it is a nice building, that is all."

Cons:

• "But oh dear - those urine sample pots are designed for men! You can get lipped funnels for women which would avoid possible contamination - and other difficulties."
• "This surgery opens usually late after lunch time, they apparently hold meetings at lunch time."
• "The whole digital process is very wrong it isn’t straightforward & there is no sense of personal or compassionate care."
• "It take weeks to get appointments even on the calls."
• "The absolute worst practice with a high turnover of doctors, and unpleasant, rude receptionists for whom everything always seems to be too much of a hassle."